Team Lead - Clients Services HMO at Mediplan Healthcare

Job Description

• Provide client support services in an accurate and timely manner
• Build positive and productive relationships with clients
• Maintain a high level of professionalism and competence in every client interaction.
• Ensure all clients have valid contracts and SLAs
• Monthly Updates on new additions reconciliation
• Provide up to date customer information
• Social media management.
• Health Enlightenment talks Proposals.
• Notices and Reminders on Outstanding Premium
• Handle/ Resolve Client/ Enrolee Complaints
• Client Meeting/Courtesy Visitation
• Make frequent client calls and visits to strengthen client relationships.
• Attend to and resolve all issues from clients promptly
• Work in compliance with company policies and procedures
• Identify and develop new business opportunities with client contacts
• Utilize effective problem solving and time management skills in client service operations
• Provide support in new service offering and enhancement activities
• Assist in risk assessment and mitigation activities. etc

Requirements

• B.Sc / HND in related field
• 2-5 years work experience
• Experience within an HMO industry.
• Must be a fast learner and have passion for the job
• Proficient in Microsoft word, excel.