Supermarket Manager- Ojota at Don Quester Consulting

Overview

Our client is a retail chain with a strong presence in Lagos, Nigeria, launching a new flagship supermarket outlet in Ojota. We pride ourselves on offering a wide variety of high-quality products and exceptional customer service to enhance the shopping experience of our valued customers.

The Supermarket Manager will play a pioneering role in setting up and managing the new outlet overseeing operations from inception to steady-state performance. This includes establishing store systems, building and leading a capable team, managing suppliers, and ensuring strong financial and operational performance.

Job Competency Requirement

• Ability to pioneer and manage store setup, including layout planning, supplier engagement, and inventory stocking.
• Ability to manage store operations, stock inventory, and ensure efficient stock management systems.
• Ability to lead and inspire a team of employees, overseeing their tasks, schedules, and performance.
• Ability to provide exceptional customer service, resolving inquiries and handling complaints promptly.
• Ability to develop and execute sales strategies to boost foot traffic and attract new customers.
• Ability to monitor product quality, freshness, and display standards to maintain the supermarket’s brand integrity.
• Ability to handle financial management, budgeting, and cost optimization effectively.
• Ability to ensure compliance with health, safety, and regulatory standards for a safe shopping environment.
• Ability to cultivate strong supplier and vendor relationships to ensure reliable and timely deliveries.

Job Qualification & Skills Required

• B.Sc. in Business Administration, Retail Management, or related field with a minimum of 5 years’ proven experience as a Supermarket Manager or in a similar managerial role in retail operations.
• Demonstrated experience in pioneering or setting up a new retail outlet or supermarket is a strong advantage.
• Thorough understanding of supermarket operations, retail management, and merchandising practices.
• Strong leadership, organizational, and communication skills.
• Customer-centric mindset with a passion for delivering top-quality service and the ability to thrive in a fast-paced, startup-style environment.