Strategy & Operations Lead at Strivo Labs

Role Overview

• The Strategy & Operations Lead will sit at the centre of Strivo Labs — driving operational precision, project performance, and commercial impact.
• This role combines strategic execution, client success leadership, and operational intelligence.
• You’ll partner with the CEO to design and implement systems that not only keep the company running smoothly but also accelerate client acquisition, retention, and delivery efficiency.
• You are the bridge between vision and execution — ensuring that every client project, team process, and internal decision moves Strivo Labs closer to growth targets.

Core Responsibilities
Client Growth & Delivery Performance:

• Oversee delivery of client projects in digital transformation, automation, and talent management — ensuring outcomes drive renewals and referrals.
• Build and maintain a unified delivery tracker for all client engagements with performance metrics and ROI.
• Ensure 95%+ on-time delivery and client satisfaction.
• Collaborate with the CEO and Business Development team to turn successful projects into case studies, upsells, and testimonials.
• Support client acquisition with operational insights (capacity forecasting, cost modelling, proposal input).
• Lead post-project reviews to measure business impact and client success outcomes.

Strategy & Growth Execution:

• Translate company goals into quarterly OKRs, dashboards, and measurable deliverables.
• Track performance against revenue and growth targets across all verticals.
• Conduct strategic analysis on pricing, efficiency, and profitability per client.
• Identify and execute initiatives to improve client lifetime value and conversion efficiency.
• Support expansion of Strivo’s talent programs (Lifted) and automation services with scalable delivery systems.

Operational Excellence & Systems Design:

• Build and document the Strivo Operating Framework — end-to-end workflows for client onboarding, delivery, and reporting.
• Streamline handoffs between sales, delivery, and client management teams.
• Implement digital tools and automations (Airtable, Notion, Zapier, Power BI) to enhance visibility and speed.
• Track utilisation, delivery timelines, and margins across all client projects.
• Design KPI dashboards that make decision-making faster and data-driven.

Team Enablement & Leadership:

• Create clarity and accountability for all project leads and departments.
• Run weekly performance reviews and align teams around key deliverables.
• Build a performance-driven culture that values precision, ownership, and continuous improvement.
• Partner with HR (Lifted) to ensure the right talent is deployed efficiently across projects.

Executive Partner to the CEO

• Serve as the CEO’s right hand for strategic initiatives, investor updates, and operational insight.
• Prepare data-backed performance reports and recommendations for decision-making.
• Anticipate operational and client challenges before they escalate.
• Drive special projects that accelerate Strivo’s positioning as Africa’s #1 execution partner.

Skills & Experience

• 6–10 years in strategy, operations, or consulting within a digital, tech, or professional services environment.
• Strong commercial acumen — understands how delivery drives client retention, referrals, and profitability.
• Proven ability to build systems and dashboards for operational visibility.
• Exceptional project and stakeholder management skills.
• Proficient with workflow and analytics tools (Airtable, Notion, Power BI, Zapier, ClickUp, GSheets).
• Analytical, detail-oriented, and structured thinker with a bias for action.
• Experience working with cross-functional teams (marketing, tech, talent, client services).