Store Sales Officer at NACK Apparel Limited

The Store Sales Officer  is expected to demonstrate leadership, analytical, excellent customer service and effective communication skills.

The following will be measured outcomes for the Sales Representative.

• Selling of Company Products in the store.
• Carry out stocking and re-stocking of merchandise in the store.
• Informing the supervisor about sales performance.
• Preparing and sending daily sales report to your supervisor.
• Be part of social media team by managing our social media channels.
• Maintain accurate records of all pricing, sales and activity of the store.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Ensure the store is clean and neat at all times.
• Up-sell, cross-sell, and deep sell all our products to customers.
• Wear a friendly and accommodating look that entices potential customers to make a buying decision.
• Achieve sales and other targets given by your team lead/supervisor within time frame.
• Handling customer questions, complaints, and recommendations.
• Escalating complex customers complaints or issues to your team lead/supervisor to handle.
• Giving of information to customers on availability of products.
• Involvement in activation and marketing activities.
• Recommending items to customers.
• Manage after sales customer relationship
• Raise requisition for items whenever necessary.
• Prepare and submit daily store report capturing sales, customer feedback
• Process customer payments on Quick Books.
• Understand client’s needs and tailor products to meet client requirements.
• Create innovative ways to build business from individual accounts.
• Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc.
• Create and maintain positive client relationships to build business.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback.

SKILLS REQUIRED

• Leadership
• Strategic Thinker
• Results Oriented and Driven
• Business Acumen
• Decision Making skills
• Processes and System Driver