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Work Place Centre Limited is a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.
1. Job Summary
The Store Manager is responsible for ensuring that all branches, coordinating staff to ensure delivery of first class customer service and ensuring smooth overall operations of store/outlet they are responsible for.
2. Key Objectives
- The Key of objectives of the Shop Manager position include:
- Coordinating daily front and back end operations of all outlets
- Supervising staff and area to ensure customer satisfaction within outlets
- Monitoring and training staff to ensure uniformity in service and presentation across all outlets
3. Duties/Responsibilities
- A. Daily Shop running
- coordinating daily Front of the House and Back of the House restaurant operations
- monitoring the quality of products
- Seeking and receiving customer feedback
- Coordinating and liaise with external store suppliers
- overseeing maintenance of stores and testing facilities
B. Staff Coordination
- Monitor staff performance and provide feedback to improve productivity
- Training new and current employees
- Ensure staff compliance with sanitation and safety regulations
- Ensuring staff compliance with uniform and appearance rules
- Organize and supervise outlet employee shifts .
C. Customer Service Interaction
- Delivering superior service and maximize customer satisfaction
- Responding efficiently and accurately to customer complaints and escalat-ing where needed
- Upselling and promote products to customers
Managing restaurant’s good image and suggest ways to improve it
D. General Shop Operations
- Estimate future needs for goods, kitchen utensils and sundry products
- Ensuring availability of store supplies through timely requisition through F&B Manger
Compile detailed reports on products and sales
E. Key Skills and Experience
- Leadership skills
- Coordinated
- Ability to work under pressure
- Wiliness to learn
- Internal motivation
- Attention to detail
- Ability to implement feedback
F. Key Performance Indicators
- Consumer feedback
- Restaurant staff performance
- Restaurant outlet maintenance
- Stock availability at outlets
- Timely and accurate reporting
7. Required Qualifications
- BSc or Equivalent
- Experience as a restaurant, Service or Hospitality field manager
8. Preferred Qualifications
Hospitality management training
9. Reporting Relationships
Functional Reports to: F&B Manager
Supervisees: all Restaurant front-end staff
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