Stakeholder Relations Manager at Phase3 Telecom

Department: Stakeholder and Strategy Management
Responsible to: Head, Corporate Planning and Strategy

Job Summary

• The Manager will handle all activities relating to engagements with Government Ministries, Departments, Agencies, protocol, security, immigration and also ensure prompt travel visa processing for company-sponsored engagements.

Responsibilities

• Actively engage with Federal and State government Ministries, Departments and agencies on all matters relating to the company
• Engage with Federal and State governments with a view to developing public sector based businesses for the company
• Act as a liaison between staff & other dignitaries both government and private sectors
• Manage all visa, travel and immigration requirements for all expatriate staff of phase3 Telecom and sister companies
• Provide advice for staff on formalities and courtesies they should observe when associating with foreign visitors.
• Research on various foreign cultures, etiquette and beliefs including gift-giving and colors etc and advise staff accordingly
• Arrange to receive company visitors, review ranks, positions and sitting arrangement
• Facilitate travels of staff going to other countries on official assignment and serve as protocol detail to staff on all travels
• Schedule and confirm appointments for Management staff, getting directions and travel times, passing up-to-the-minute schedules and information to the driver.
• Plan and arrange courtesy visits for staff and oversee the accreditation of staff at events
• Develop, maintain and update master contact list which includes key political and social contact information, guest lists, and diplomatic community orders of preference.
• Develops guests lists with correct name/title/address/contact information for official functions
• Plan seating arrangements and prints seating cards for official events; dispatches invitations at the appropriate time and follow up on acceptances and regrets including dietary preferences of guests; and monitors and provides guest estimates for the event.
• Coordinate arrangements for press accompanying visiting dignitaries to Phase3 Telecom.

General Unit Assistance:

• To coordinate scheduled meetings, organize framework for meetings and see through the processes with follow-ups
• Assist in follow-ups that may be required on issues relating to external stakeholders including interface
• Assist in coordinating the implementation of risk management solutions with internal stakeholders
• Generate weekly reports on stakeholder relations activities
• Monitors progress on complaints and issues under the unit with stakeholders Level 1
• Escalates Level 2 and Level 3 complaints and issues to Unit Head
• Maintains the Units stakeholder coordination schedule
• Maintains the Units filing system.

Educational Qualification

• B.Sc. in Business Administration, International Relations, Political Sciences or related discipline
• Being fluent in French is an added advantage.

Work Experience:

• A minimum of four (4) years experience in a similar and senior-level role in a medium to large-sized organisation
• Must have experience engaging closely with external stakeholders in government and public sector in previous roles.

Skills:

• Ability to gather security intelligence.
• Ability to treat others with respect.
• Teamwork - work in sync with other support staff to the HOD
• Ability to deal effectively and discreetly with high-level official, political, social and business figures is required.
• Exceptional interpersonal skills, tact, sensitivity and maturity to deal comfortably with high ranking officials.
• Must show initiative, expertise, and use of own judgment in deciding technical arrangements for official functions.
• Must possess extensive knowledge of foreign cultures and protocol.
• Ability to work under pressure.