Specialist - Business Continuity Management.Risk and Compliance at MTN Nigeria

Reports To: Senior Manager - Business Continuity Management and Operational Risk

Division: Risk and Compliance

Mission

• Drive and coordinate MTN Nigeria’s Business Continuity Management (BCM) programme to strengthen organizational resilience and ensure continuity of critical business operations.
• Oversee the identification, assessment, monitoring, and mitigation of business continuity risks across critical processes, services, technology, suppliers, and operational sites.
• Coordinate the development, testing, and continuous improvement of continuity and recovery plans while ensuring compliance with regulatory requirements, MTNN governance standards, and leading practices such as ISO 22301.

Description

• Assess, develop and deliver BCM training and awareness on methodologies, tools, roles and responsibilities; maintain training materials; assess organisational training needs; and recommend training interventions to the Senior Manager, BCM.
• Develop, plan and coordinate end-to-end execution of BCM exercises, tabletop simulations and plan tests with business process owners, recovery teams and relevant support functions; develop scenarios, facilitate sessions, document outcomes, conduct after-action reviews, track corrective actions and ensure plan updates reflect lessons learned.
• Oversee BCM tools, data repositories and documentation controls; maintain end-user support materials; ensure quality of master data and metadata; and coordinate controlled access to sensitive business process information, recovery plans, evidence and BCM records.
• Prepare BCM governance reports, dashboards, BRC/Board Audit Committee inputs and management review materials for review and approval by the Senior Manager, BCM.
• Coordinate day-to-day BCM programme activities, follow up deliverables across business units and BCM workstreams, maintain documentation and evidence records, and escalate delivery risks or quality issues to the Senior Manager, BCM.
• Provide functional guidance, coaching and knowledge transfer to BCM champions, recovery teams, contractors and relevant stakeholders to ensure understanding of BCM standards, targets, deliverables and escalation requirements.
• Coordinate with the Operational Risk Management team to align BCM risk assessments, continuity KRIs, incident/loss-event learnings, emerging risk reporting and scenario analysis without duplicating or subsuming BCM deliverables.
• Ensure continuity risks are captured in relevant risk registers while preserving BCM-specific concepts such as BIA, criticality, MTPD, RTO, RPO, recovery strategies, plan ownership, test evidence and resilience readiness.
• Provide BCM inputs into enterprise resilience reporting and operational risk reviews, while escalating unresolved BCM gaps independently through the Senior Manager, BCM.
• Support MTNN's mission (everyone deserves the benefits of a modern connected life), by ensuring business continuity and minimizing disruptions.
• Track evolving regulatory requirements, emerging risks (cyber threats, pandemics, insecurity), and international standards (e.g., ISO 22301:2019, BCI GPG - 2023).

Requirements
Education:

• First Degree in any business or technology related discipline
• Fluent in English 
• CBCI/AMBCI, ISO 22301 Lead Implementer is desirable.

Experience:

• 3-7 years relevant experience in BCM, operational resilience, operational risk, crisis management related field/specialization
• Experience coordinating cross-functional stakeholders 
• Experience working in a medium-large organization 
• Practical BCM experience with strong understanding of telecoms processes, disaster recovery, RTO/RPO, recovery strategy development and incident response coordination.