Spare Parts Executive at HMD Nigeria

Scope of Accountability

Support to the Customer:

• Maintain a close working relationship with our customers
• Establish regular telephone contact with our customers to ensure that they are in receipt of quotations and fully understand the message that is delivered through quotations.
• Ensure that the spare processing and delivery happens in a speedy timeframe.
• Liaise with the customer to manage their expectations and let them know when they can expect parts or the timeframe to receive them from the supplier.

Support to stores and purchasing:

• Ensure regular communication of parts’ requirements to stores and purchasing to ensure logistical planning
• Ensure repeat/call-off orders and monthly commitments are known
• Establish clear communications to allow for sales business plans and slow-moving parts requirements

General:

• Support the Company’s vision “To become THE ONE, the most valuable brand for machinery solutions in Africa” by contributing continuously to a Customer-Value and a Customer-care-driven culture.
• Live the Company’s values in all-internal and external activities and relations.
• Interact with members of the Aftersales Team and with employees in a constructive, productive and unselfish way that supports the development of synergies and the result of the Company.

Specific Job Description:

• Ensure a requisition is promptly raised for any non-stock items that are required.
• Prepare quotations for every client’s inquiry with the complete information needed.
• Created quotation with the use of software application (SAP System).
• Generated and submitted weekly reports to the management for quoted offers, client’s complaints and even proffer suggestions on how to build client relationships.
• Regularly followed up with the client on the status of open quotations till the deal is closed won or closed lost.
• Generated customer satisfactory report for the management.
• Follow up with active and inactive clients to discover how we can assist/serve them better.
• Attended all in-coming mails, calls and inquiries.
• Research and provide customer with correct part information by utilising all available resources to determine customer need
• Ensure customer satisfaction where possible, during your dealings.
• Maintain regular telephone contact with your customer list
• Ensure you target customer sales for parts promotions
• Complete quotations and invoicing in a prompt and efficient manner
• Engage with the aftersales accountant to ensure payments are made on time for the account sales you have made
• Work closely with the storeman to ensure parts and waybills are prepared in a reasonable time frame for the customer to take
• Ensure you have a list of any parts you are waiting for, their requisition numbers and that you chase them on a regular basis with the Parts Co-coordinator
• Advise customer on substitution or modification of part when replacement is not available
• Advise customer of any quality improvement or service bulletin on part replacement
• Maintain communication with customers on open orders
• Communicate effectively to build strong, long term, trusting relationships with customers
• Promote a one stop shop to customer
• Gather as much data as possible from the client regarding their machine operation and hours so the business can improve its actionable data.
• Connect and liaise with suppliers to ensure all information and details are collected in a timely manner.
• Connect with suppliers to resolve any issues faced with quotations/response received or supply received.

Key Performance Indicators:

• Accurate responses to clients and to business unit
• Problem-solving ability
• Accurate allocation of parts
• Timely Delivery

Education

• Minimum of a Bachelors’ Degree
• 1-3 years of professional experience

Technical Competencies:

• Excellent presentation skills.
• Excellent marketing and sales skills.
• Good interpersonal and networking skills.
• Excellent negotiation skills.
• Must be self-motivated and results-driven.
• Must be an avid team player
• Able to work under diverse working conditions
• Able to handle pressure and give out optimum results

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
• Excellent Interpersonal, Communication, Collaboration and Influence abilities.
• Customer Driven (Internal & External).
• High energy with a strong Drive for results.
• Creativity and Innovation, with the ability to come up with new ideas and initiatives.
• Inclusiveness and ability to work well with different cultures and working environments.
• Solid Interpersonal, Communication, and Collaboration abilities- carry on clear and effective written and verbal communication; demonstrate objectivity, openness and acceptance of others ideas.

Languages:

• Fluency in languages: English, French is a plus.