Jobs at HMD Nigeria

Scope of Accountability

Support to the Customer:

• Maintain a close working relationship with our customers
• Establish regular telephone contact with our customers to ensure that they are in receipt of quotations and fully understand the message that is delivered through quotations.
• Ensure that the spare processing and delivery happens in a speedy timeframe.
• Liaise with the customer to manage their expectations and let them know when they can expect parts or the timeframe to receive them from the supplier.

Support to stores and purchasing:

• Ensure regular communication of parts’ requirements to stores and purchasing to ensure logistical planning
• Ensure repeat/call-off orders and monthly commitments are known
• Establish clear communications to allow for sales business plans and slow-moving parts requirements

General:

• Support the Company’s vision “To become THE ONE, the most valuable brand for machinery solutions in Africa” by contributing continuously to a Customer-Value and a Customer-care-driven culture.
• Live the Company’s values in all-internal and external activities and relations.
• Interact with members of the Aftersales Team and with employees in a constructive, productive and unselfish way that supports the development of synergies and the result of the Company.

Specific Job Description:

• Ensure a requisition is promptly raised for any non-stock items that are required.
• Prepare quotations for every client’s inquiry with the complete information needed.
• Created quotation with the use of software application (SAP System).
• Generated and submitted weekly reports to the management for quoted offers, client’s complaints and even proffer suggestions on how to build client relationships.
• Regularly followed up with the client on the status of open quotations till the deal is closed won or closed lost.
• Generated customer satisfactory report for the management.
• Follow up with active and inactive clients to discover how we can assist/serve them better.
• Attended all in-coming mails, calls and inquiries.
• Research and provide customer with correct part information by utilising all available resources to determine customer need
• Ensure customer satisfaction where possible, during your dealings.
• Maintain regular telephone contact with your customer list
• Ensure you target customer sales for parts promotions
• Complete quotations and invoicing in a prompt and efficient manner
• Engage with the aftersales accountant to ensure payments are made on time for the account sales you have made
• Work closely with the storeman to ensure parts and waybills are prepared in a reasonable time frame for the customer to take
• Ensure you have a list of any parts you are waiting for, their requisition numbers and that you chase them on a regular basis with the Parts Co-coordinator
• Advise customer on substitution or modification of part when replacement is not available
• Advise customer of any quality improvement or service bulletin on part replacement
• Maintain communication with customers on open orders
• Communicate effectively to build strong, long term, trusting relationships with customers
• Promote a one stop shop to customer
• Gather as much data as possible from the client regarding their machine operation and hours so the business can improve its actionable data.
• Connect and liaise with suppliers to ensure all information and details are collected in a timely manner.
• Connect with suppliers to resolve any issues faced with quotations/response received or supply received.

Key Performance Indicators:

• Accurate responses to clients and to business unit
• Problem-solving ability
• Accurate allocation of parts
• Timely Delivery

Education

• Minimum of a Bachelors’ Degree
• 1-3 years of professional experience

Technical Competencies:

• Excellent presentation skills.
• Excellent marketing and sales skills.
• Good interpersonal and networking skills.
• Excellent negotiation skills.
• Must be self-motivated and results-driven.
• Must be an avid team player
• Able to work under diverse working conditions
• Able to handle pressure and give out optimum results

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
• Excellent Interpersonal, Communication, Collaboration and Influence abilities.
• Customer Driven (Internal & External).
• High energy with a strong Drive for results.
• Creativity and Innovation, with the ability to come up with new ideas and initiatives.
• Inclusiveness and ability to work well with different cultures and working environments.
• Solid Interpersonal, Communication, and Collaboration abilities- carry on clear and effective written and verbal communication; demonstrate objectivity, openness and acceptance of others ideas.

Languages:

• Fluency in languages: English, French is a plus.

go to method of application »

General Responsibilities

• Responsible for conveying employees and transporting tools and equipment
• Maintaining good condition of company vehicles
• Conveying People and Errands

Typical Duties / Responsibilities

• Pick up and drop employees off at destination.
• Obtain clarity on route and destination before moving vehicle.
• Drive carefully on the road with passenger(s) at heart.
• Running relevant and authorized Company errands.

Transporting Goods and Materials:

• Safely and carefully load and transport goods to and fro.
• Report immediately any damage occurrences to Logistics / HR & Admin departments which occurred during the transportation process.
• Ensure goods are delivered in the same state they were loaded onto the car always.
• Always check waybills in goods and materials handling.
• Assist in on loading and off loading of goods and materials always.

Vehicle Movement:

• Fill vehicle log book always; before moving the vehicle and when at destination.
• Check engine oil, water level, tyre pressures and general vehicle condition before moving the car.
• Ensure vehlcle is washed daily and interior thoroughly cleaned.
• Strictly observe and adhere road signs on the road.
• Adhere strictly to vehicle maintenance schedule.
• Report faults to HR & Administrative manager immediately.
• Fill fuel request form, have it approved before submitting for fuel.
• Remind HR & Admin. Manager a month before road worthy and insurance sticker dates expire.

Health Safety & Environment:

• All vehicle inspections must be done first thing in the morning upon arrival at work.
• Do not over speed.
• Do not convey or transport any unauthorize person or goods.
• Do not ever move any vehicle with mechanical or electrical faults.
• Report road accidents and incidents as well as police cases (arrests), immediately to HR & Admin. Manager.

Requirements

Education:

• SSCE, NVTI or its equivalent.

Experience:

• 2 - 5 years of professional driving.

Technical Competencies:

• Must have a valid drivers license.
• Must live in Victoria Island, Lekki Phase 1, Ikoyiarea.
• Should have basic car maintenance.
• Ability to interprets road sign and Maps.
• Should have basic experience on defensive driving.

Leadership Competencies:

• Possess personal qualities of integrity, respect, confidentiality, and commitment to corporate mission.
• Must not drink.
• Must not smoke.