Solution Area Specialists (Business Application- Dynamics) at Microsoft

Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM), Enterprise Relationship Management (ERP) and Power platform.  Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products. 

You'll be helping our customers to deliver services to hundreds of thousands of citizens, transforming legacy business processes, improving P&L performance and transforming the way organisations do business.

Required/Minimum Qualifications

• 5+ years technology-related sales or account management experience
• OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years technology-related sales or account management experience.

Responsibilities:

As a Business Applications Sales Specialist – you will be working with our most important professional services customers, helping them with their end-to-end business transformation needs.

• You will lead the digital transformation discussion with AI across the Dynamics 365 portfolio
• You will execute the entire sales process, by owning and orchestrating a virtual pursuit team of technical solution experts including presales, co-sell partners, and Independent Software Vendors to provide customers with solutions aligned to their end-to-end business transformation needs using Microsoft Business Applications’ portfolio of offerings.
• You will use the Microsoft Catalyst Sales Methodology to enable customers’ digital transformation journey focusing on the business value and outcomes from Microsoft Business Application solutions.
• Build Pipe in alignment with Account Teams & Cross-Solution Areas – Build pipe by leading with industry, using digital signals & insights to prospect, network, identify, engage & nurture with right BDMs, align & gain account team commitment, plug into cross solution sales motions.
• Envision Industry-aligned Customer-Centric Solutions with Business Value Insights – Discover and envision industry-based solutions with business value insights working with a pursuit team
• Lead territory planning process that aligns partner and Microsoft resources to maximize revenue, customer satisfaction, and grow share. 

Sales Excellence

• Collaborates with partners and resources and leverages customer insights or industry knowledge. Contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.
• Reviews feedback report and coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
• Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for accounts in the assigned territory.
• Collaborates with extended sales team, partners, and marketing to conduct business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business.
• Manages the end-to-end business of the assigned territory. Conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry.