Software Support Engineer, Level 2 - Application Lifecycle Management (ALM) at Tek Experts

Ref #: 242516

Job Description

• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• Join our team of amazing engineers and help solve our customer's complex tech issues.
• Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• We are looking to add to our team of software support engineers.

Responsibilities

• Provide excellent customer service to clients who are experiencing technical support problems.
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Present a positive, effective and flexible contribution to achieving team targets and objectives.
• Ensure constant self-development using day to day work, web-based training, and any other available tools.

Qualifications and Competencies

• 1-2 years' experience in technical support.
• Experience with Windows/ Linux server operating systems.
• Knowledge of programming languages, networking, databases or UIТs will be an added advantage.
• Experience in customer service is a must.
• Interest or exposure to software development and support.
• Bachelor's Degree or equivalent technical certifications.
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer-orientated, motivated to take charge of both customer engagement and problem.
• Fluent in English.