Software Project Manager (Technical) at Elevated HR Limited

Role Summary

• The Software Project Manager (Technical) oversees the operational performance of a Revenue collection Portal and drives the successful delivery service to customers.
• This role ensures seamless communication between technical teams, vendors, and external stakeholders, while maintaining high service levels and meeting agreed project milestones.

Key Responsibilities

• Lead daily monitoring, triaging, and resolution of technical issues, ensuring SLA compliance.
• Manage urgent incidents and coordinate with developers to deliver timely fixes.
• Supervise and guide state-specific Customer/Stakeholder Interface Officers in complaint handling.
• Ensure Technical support adequately translates to above 90 percentile Customer Satisfaction Score
• Coordinate the development team(s), ensuring timely delivery of project milestones.
• Oversee API integrations, payment gateway setups, and UX/UI implementation.
• Track dependencies, risks, and mitigation strategies.
• Ensure quality and service benefits is equivalent to what is delivered
• Attend weekly project progress meetings with internal and external stakeholders.
• Lead customer-facing sessions with technical partners, vendors, and government representatives.
• Escalate issues and complaints through established channels, following agreed communication protocols.
• Translate complex technical updates into clear, actionable messages for non-technical stakeholders.
• Consolidate developer feedback into user-friendly updates for state authorities.
• Plan and oversee the cutover from Version 1 of Application Portal to MVP 2 with minimal service disruption.
• Coordinate testing, data migration, and training sessions for end-users.

Qualifications & Experience

• 3+ years in technical project/delivery management.
• Highly knowledgeable on Project management workflows and frameworks (Agile
• Experience with enterprise software deployments (preferably government/fintech/revenue systems).
• Strong knowledge of Database, APIs, integrations, and payment gateways.
• Exceptional stakeholder engagement and communication skills.
• Confident and very proficient in documentation and report writing,
• Very strong with Tools MS-word, Excel, Power BI, MS Teams, and Jira.