Social Media Manager / Assistant at Furniture Republic

Job Description

• The Social Media Support will be directly responsible for handling and managing the company’s social media platforms, customer service and processing of online and offline orders, organise good filing system.
• Other duties for this role will include sales, customer complaint management, handling enquiries, companies, write and respond to emails and day to day routine tasks execution.

Key Responsibilities

• Update and manage the company’s websites and social media pages
• Responsible for content and caption curation for all our social media platforms including pictures Receive and process both online and offline orders
• Support the smooth running of the office
• Convert leads into actual sales
• Develop and maintain an updated customer/vendor lists
• Create and update customer database, to make it easy to know the total number of customers that patronized Furniture Republic on a monthly basis and at the end of each year
• Answer and direct phone calls
• Assist in the preparation of regularly scheduled reports
• Handle customer enquiries and complaints
• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Send weekly/monthly email blasts, WhatsApp messages, bulk SMS to customers
• Closely monitor online trends and inventory
• Manage all sales orders and ensure appropriate order flow by processing all customer orders and shipment of products and ensure safe delivery to customers
• Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory
• Answer first line queries and complaints from customers.
• Report discrepancies and problems to the Operations Manager
• Give advice and guidance on product selection and packaging to customers.
• Perform administrative functions
• Manage stock inventory (Ensure all stock received are registered in the system)
• Resolve customer complaints by investigating problems, provide solutions, prepare reports and make recommendations to management
• Working within established guidelines, particularly with product lines.
• Work with management to organize and execute online sales campaigns
• Regularly observes the online activity of model organizations, research and reports on “social media best practices”
• Perform all other duties as assigned.

Requirements

• You must be knowledgeable about the products, curate and able to adequately guide customers at all times.