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  • Posted: Apr 21, 2025
    Deadline: Not specified
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  • Club Concierge Africa (CCA) is an African hospitality and travel group offering travel and tourism products. CCA offers its services through 4 brands, namely Concierge Resort
    Read more about this company

     

    Social Media & Community Manager

    The Role

    • We’re looking for a creative, strategic, and highly engaged Social Media & Community Manager to grow our digital presence and deepen our relationships with travelers around the world.
    • You’ll own our social channels, create content that inspires wanderlust, and foster an engaged community of passionate adventurers.
    • If you live and breathe storytelling, trends, and travel, this role is for you.

    Responsibilities
    Social Media Strategy & Execution:

    • Own and execute the day-to-day management of all social platforms (Instagram, TikTok, Facebook, LinkedIn, Pinterest, etc.).
    • Develop and maintain a content calendar aligned with marketing campaigns, product launches, and brand moments.
    • Create and publish high-quality, engaging, and on-brand content (posts, reels, stories, videos, etc.).
    • Stay on top of trends and platform updates to keep our content fresh and relevant.
    • Analyze performance metrics and optimize content based on insights and community feedback.

    Community Engagement & Growth:

    • Build, nurture, and grow an engaged community of travelers and followers across platforms.
    • Actively monitor and respond to comments, DMs, tags, and mentions to drive meaningful conversations and customer loyalty.
    • Develop and execute initiatives that turn followers into superfans (e.g., UGC campaigns, ambassador programs, giveaways, live events).
    • Identify and build relationships with influencers, creators, and like-minded brands.

    Collaboration & Coordination:

    • Work closely with the content, design, and marketing teams to align messaging and visuals.
    • Partner with customer experience and product teams to share community feedback and insights.
    • Coordinate with external creators, freelancers, and agency partners as needed.

    What We’re Looking For

    • 10+ years of experience managing social media and/or online communities for a brand—ideally in travel, lifestyle, or hospitality.
    • Deep understanding of social platforms, content formats, algorithms, and analytics.
    • Strong visual eye and ability to brief or create aesthetic, on-brand content.
    • Excellent communication skills—both written and visual.
    • Proactive, organized, and obsessed with staying ahead of digital trends.
    • A natural community builder who thrives on connection, storytelling, and shared experiences.
    • Passion for travel and cultural exploration is a must!

    Bonus Points For:

    • Experience with tools like Later, Sprout, Canva, Figma, or Adobe Creative Suite.
    • Video editing or photography skills.
    • Influencer marketing or UGC management experience.
    • Knowledge of SEO, email marketing, or web content strategy.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their Applications / CV to: career@clubconcierge.com using the Job Title as the subject of the mail.

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