Social Media & Community Manager at Club Concierge Africa

The Role

• We’re looking for a creative, strategic, and highly engaged Social Media & Community Manager to grow our digital presence and deepen our relationships with travelers around the world.
• You’ll own our social channels, create content that inspires wanderlust, and foster an engaged community of passionate adventurers.
• If you live and breathe storytelling, trends, and travel, this role is for you.

Responsibilities
Social Media Strategy & Execution:

• Own and execute the day-to-day management of all social platforms (Instagram, TikTok, Facebook, LinkedIn, Pinterest, etc.).
• Develop and maintain a content calendar aligned with marketing campaigns, product launches, and brand moments.
• Create and publish high-quality, engaging, and on-brand content (posts, reels, stories, videos, etc.).
• Stay on top of trends and platform updates to keep our content fresh and relevant.
• Analyze performance metrics and optimize content based on insights and community feedback.

Community Engagement & Growth:

• Build, nurture, and grow an engaged community of travelers and followers across platforms.
• Actively monitor and respond to comments, DMs, tags, and mentions to drive meaningful conversations and customer loyalty.
• Develop and execute initiatives that turn followers into superfans (e.g., UGC campaigns, ambassador programs, giveaways, live events).
• Identify and build relationships with influencers, creators, and like-minded brands.

Collaboration & Coordination:

• Work closely with the content, design, and marketing teams to align messaging and visuals.
• Partner with customer experience and product teams to share community feedback and insights.
• Coordinate with external creators, freelancers, and agency partners as needed.

What We’re Looking For

• 10+ years of experience managing social media and/or online communities for a brand—ideally in travel, lifestyle, or hospitality.
• Deep understanding of social platforms, content formats, algorithms, and analytics.
• Strong visual eye and ability to brief or create aesthetic, on-brand content.
• Excellent communication skills—both written and visual.
• Proactive, organized, and obsessed with staying ahead of digital trends.
• A natural community builder who thrives on connection, storytelling, and shared experiences.
• Passion for travel and cultural exploration is a must!

Bonus Points For:

• Experience with tools like Later, Sprout, Canva, Figma, or Adobe Creative Suite.
• Video editing or photography skills.
• Influencer marketing or UGC management experience.
• Knowledge of SEO, email marketing, or web content strategy.