SME Relationship Officer (Snr Loan Officer) at Mkobo Microfinance Bank Limited (Mkobobank)

Qualifications

• Previous working experience as a Loan Officer for 5+ years
• BSC degree in finance, economics, or a similar relevant field
• Hands-on experience with computers and banking software
• Outstanding communication and interpersonal skills
• Customer orientation and sales competencies.
• Experience with mortgage loan software programs
• Communication skills
• Supervision skills to direct junior staff
• Sales skills to sell loan-processing services to customers
• Excellent organizational and time management skills.
• Knowledge of federal, state, and local levels of loan processing laws and regulations and ability to communicate these laws in a non-technical and conversational manner to others.

Job role

The primary focus of this role is to maximize revenue for MKOBO by proactively building a portfolio of quality risk assets and liabilities, and actively promoting and marketing MKOBO’s products and services while also ensuring the products are appropriately positioned and priced to be competitive.

• Assess customer needs, explore all options, and introduce different types of loans
• Develop referral networks, suggest alternate channels, and cross-sell products and services to accomplish quotas
• Build long-term, trusting relationships with customers.
• Ensure customer satisfaction at the highest possible level.
• Οperate in compliance with laws and regulations and adhere to lending compliance guidelines
• Maintain a positive working relationship with internal departments and external contacts
• Verifies the information provided on applications to obtain more information if missing data or mistakes are present
• Communicate with customers to help them choose the best mortgage loan they can afford
• Collects data from customers, such as their assets, salaries, debts, and employment status
• Review file documentation for missing or erroneous information
• Verifies information about applicant history with credit bureaus and other agencies so the lender can approve or deny the loan
• Remains aware of loan application deadlines and informs customers about them
• Complete loan contracts and counsel clients on policies and restrictions
• Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant
• To conduct direct marketing of the Company’s products and services to help maximize revenue.
• Prompt response to customer inquiries on products or existing account queries and effect satisfactory outcomes.
• Contribute to team effectiveness through participation and cooperation.
• Maintain and develop new customers account, and liaise with back office staff in processing new clients.
• Compile necessary documentation from customers to be submitted for review and approval.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Contribute to team effort by accomplishing related results as needed.
• To organize activities relating to sales and marketing promotions that will help increase awareness and generate new business.