Career Opportunities at Mkobo Microfinance Bank Limited (Mkobobank)

Qualifications

• Previous working experience as a Loan Officer for 5+ years
• BSC degree in finance, economics, or a similar relevant field
• Hands-on experience with computers and banking software
• Outstanding communication and interpersonal skills
• Customer orientation and sales competencies.
• Experience with mortgage loan software programs
• Communication skills
• Supervision skills to direct junior staff
• Sales skills to sell loan-processing services to customers
• Excellent organizational and time management skills.
• Knowledge of federal, state, and local levels of loan processing laws and regulations and ability to communicate these laws in a non-technical and conversational manner to others.

Job role

The primary focus of this role is to maximize revenue for MKOBO by proactively building a portfolio of quality risk assets and liabilities, and actively promoting and marketing MKOBO’s products and services while also ensuring the products are appropriately positioned and priced to be competitive.

• Assess customer needs, explore all options, and introduce different types of loans
• Develop referral networks, suggest alternate channels, and cross-sell products and services to accomplish quotas
• Build long-term, trusting relationships with customers.
• Ensure customer satisfaction at the highest possible level.
• Οperate in compliance with laws and regulations and adhere to lending compliance guidelines
• Maintain a positive working relationship with internal departments and external contacts
• Verifies the information provided on applications to obtain more information if missing data or mistakes are present
• Communicate with customers to help them choose the best mortgage loan they can afford
• Collects data from customers, such as their assets, salaries, debts, and employment status
• Review file documentation for missing or erroneous information
• Verifies information about applicant history with credit bureaus and other agencies so the lender can approve or deny the loan
• Remains aware of loan application deadlines and informs customers about them
• Complete loan contracts and counsel clients on policies and restrictions
• Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant
• To conduct direct marketing of the Company’s products and services to help maximize revenue.
• Prompt response to customer inquiries on products or existing account queries and effect satisfactory outcomes.
• Contribute to team effectiveness through participation and cooperation.
• Maintain and develop new customers account, and liaise with back office staff in processing new clients.
• Compile necessary documentation from customers to be submitted for review and approval.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Contribute to team effort by accomplishing related results as needed.
• To organize activities relating to sales and marketing promotions that will help increase awareness and generate new business.

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Qualifications

• Bachelor's and/or Master's Degree in Banking & Finance, Marketing and any other related course
• 5+ years of previous work experience in a similar role.

Job role

• Source for new high-end customers
• Persuading them to deposit money.
• Maintaining existing deposit clients.
• Inform the client of the status of their deposit.
• Ensure the form for opening a fixed deposit account is adequately completed and registered.
• Work with the team to develop and implement a business development plan to improve deposit mobilization and retention of deposit and also manage withdrawal attrition
• Contribute to the development of innovative savings products in line with customer needs
• Create and enhance new methods for rewarding depositors with interest on ordinary and fixed deposits.
• Marketing and sale of all bank’s deposit products.
• Meet assigned targets and quota in deposit mobilization and other assigned tasks.
• Timely response to feedback and other customer related issues or requests.
• Participate in creating new and better marketing based on field experience.
• Ensure the form for opening a fixed deposit account is adequately completed and registered.
• Work with the team to develop and implement a business development plan to improve deposit mobilization and retention of deposit and also manage withdrawal attrition.
• Contribute to the development of innovative savings products in line with customer needs\ to achieve the overall deposit targets.
• Liaise with Team Lead to ensure that, due diligence is always enforced to meet the requirements of the regulator and also protect the interest of both the depositors and the organization.