SME Business Associate at Zedcrest Capital Limited

JOB SUMMARY

The SME Business Associate is responsible for sourcing, onboarding, and managing relationships with Small and Medium Enterprise (SME) clients. The role focuses on driving business growth through client acquisition, credit support, portfolio management, and ensuring excellent customer experience while adhering to company policies and risk guidelines.

Responsibilities

Business Development & Client Acquisition

• Identify, source, and onboard eligible SME clients in line with approved target markets.
• Promote and sell SME loan products and related financial solutions.
• Build and maintain strong relationships with SME clients to drive repeat business.

 Credit & Documentation Support

• Support the loan application process by collecting and verifying required documentation.
• Conduct basic client profiling and preliminary credit assessments.
• Liaise with credit and underwriting teams to facilitate loan approvals.

 Portfolio & Relationship Management

• Manage assigned SME portfolio to ensure optimal performance and growth.
• Monitor loan utilization, repayment behaviour, and client compliance.
• Proactively engage clients to address issues that may affect loan performance.

 Customer Experience

• Serve as the primary point of contact for SME clients.
• Resolve client inquiries and complaints promptly and professionally.
• Ensure a positive and seamless customer journey from onboarding to loan disbursement.

 Reporting & Compliance

• Prepare and submit periodic sales, pipeline, and performance reports.
• Ensure strict adherence to company policies, regulatory requirements, and ethical standards.
• Support recovery and collections efforts where required.

QUALIFICATIONS

• Strong sales, negotiation, and relationship management skills.
• Good understanding of SME lending and basic credit principles.
• Strong communication, problem-solving, and analytical skills.
• Proficiency in Microsoft Office and CRM/HRIS or loan management systems.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, or related fields.
•  0 - 2 years experience in sales or customer service.