SLA Coordinator - Commercial at Royal Power and Energy Limited

Job Description

• Accountable for maintaining an accurate and up to date list of all SLA Contracts, Customers, Sites & Equipment within the Service Software.
• Accountable to verify E-Job Completion Certificates (JCCs) and collecting physical JCCs from PM Visits and SLA Service Calls.
• Responsible for a database of all PM JCC reports within Service Software whilst ensuring, and monitoring, all PMs completed as scheduled.
• Collect reports from coordinators/Service Software.
• Responsible to ensure any equipment added or removed from the SLA agreement is correctly updated within the SLA database.
• Assist in obtaining necessary approvals for PM access and schedule sites with regional coordinators.
• Liaise with Service Sales on the submission of new SLA costing, quotation proposals, renewal, and equipment of location addendums.
• Assist with the follow-up on agreements, renewals, SLA, and Service payments
• Understanding the various elements of each SLA agreement and RPE’s Exposure to any Penalties or charges.
• Accountable for ensuring that all SLA JCCs are submitted in a timely ‘manner to Finance for invoicing on a weekly/monthly/quarterly basis.

Requirement

• Candidates should possess a Bachelor's degree qualification.