Showroom / Project Manager at Vestates Limited

Role Summary

• The Showroom & Project Manager will oversee all showroom operations and manage the end-to-end delivery of customer projects, leading a team of designers and sales representatives.
• This role combines strategic showroom leadership with hands-on project oversight to ensure exceptional customer experiences and timely delivery of modular home and furniture solutions.

Responsibilities
Lead & Inspire the Showroom Team:

• Set clear sales goals and expectations for designers and sales representatives.
• Conduct regular check-ins, coaching sessions, and performance reviews.
• Foster a culture of high performance by recruiting top talent, providing ongoing training, and celebrating individual and team wins.

Drive Customer & Stakeholder Relationships:

• Manage client relationships from initial showroom interaction to final installation.
• Actively listen to client needs and preferences to provide tailored product and design recommendations.
• Coordinate effectively with external suppliers, contractors, and internal teams to ensure seamless communication and project flow.

Oversee Projects from Concept to Completion:

• Lead end-to-end project management, including quotes, design approval, production planning, and installation oversight.
• Plan and allocate resources such as personnel, tools, and materials to meet project goals.
• Anticipate and resolve any logistical or technical challenges to ensure timely and on-budget delivery.

Measure Performance & Uphold Quality:

• Track and analyse sales and operational data to optimise strategies and improve outcomes.
• Implement and monitor compliance with company quality and safety protocols.
• Use checklists, reporting, and regular reviews to drive continuous improvement and accountability.

Job Requirements
Essential:

• Bachelor’s degree in Business Administration, Interior Design, Engineering, or related field.
• 5+ years of combined experience in showroom management and project coordination, preferably in furniture or modular construction.
• Proven track record of leading teams to achieve sales and project delivery targets.
• Strong customer service orientation and ability to resolve customer issues promptly.
• Excellent organisational and multitasking skills, with attention to detail.
• Proficiency in CRM and project management software.
• Valid driver’s license and willingness to travel for site visits.

Desirable:

• Experience with AutoCAD or 3D visualization tools.
• Background in franchised retail operations.
• Knowledge of local building regulations and supply chain networks.
• Certification in project management (PMP or PRINCE2).

Skills and Competencies:

• Inspires teams, fosters collaboration, and develops talent.
• Plans, executes, and closes projects on time and within budget.
• Drives revenue through strategic showroom initiatives and relationship-building.
• Articulates clearly to customers, suppliers, and internal stakeholders.
• Quickly identifies issues and implements effective solutions.
• Uses data to inform decisions and optimise processes.
• Thrives in a dynamic, fast-paced environment with competing priorities.

Work Environment:

• Based primarily in the showroom with frequent site visits to customer locations.
• Fast-paced retail environment with periodic peak seasons and promotional events.
• Collaborative office setting housing design and sales teams.
• Physically requires standing for extended periods and occasional handling of display materials.