Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
Identify suitable properties for short-term rental.
Respond to inquiries, booking requests, and guest messages promptly and professionally. Provide assistance and support to guests before, during, and after their stay.
Set competitive rental rates based on market trends, demand, and property features. Adjust prices as needed to maximize occupancy and revenue.
Coordinate regular maintenance tasks and cleaning services to ensure properties are well-maintained and presentable for guests. Address any issues or repairs promptly.
Arrange seamless check-in and check-out experiences for guests, providing detailed instructions and support as needed. Coordinate key exchanges or self-check-in procedures.
Develop marketing strategies to attract guests and increase bookings. Utilize social media, online advertising, and other channels to promote properties and special offers.
Monitor inventory levels of essential supplies such as toiletries, linens, and kitchen essentials. Coordinate restocking to ensure guests have a comfortable stay.
Maintain accurate records of rental income, expenses, and other financial transactions. Prepare regular reports and analyze financial data to track performance and inform decision-making.
Solicit feedback from guests after their stay and address any concerns or issues raised. Use feedback to identify areas for improvement and enhance the guest experience.
Stay informed about local laws, regulations, and zoning requirements related to short-term rentals. Ensure properties comply with safety standards, tax obligations, and licensing requirements.
Requirements
Possess a First Degree
1 - 3 years work experience.
Excellent level of English (spoken, written, and understanding).
Excellent communication and customer service skills
Remarkable eye for detail, ability to multitask and work under pressure, initiative to work on your own as well as a part of the team.
Hospitality experience needed.
Knowledge of health & safety compliance /regulation.
Experience in similar roles is an added advantage.
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