Shawarma Customer Service Officer (SCSO) at the Agric & Culture Company

Location: Jakande Isolo, Lagos

The Role
As a Shawarma Customer Service Officer (SCSO), you will:

• Be the first point of contact for Shawarma vendors customers.
• Make daily phone calls to new and existing Shawarma customers.
• Take first-time orders, and welcome new customers.
• Respond to complaints promptly and ensure complete resolution.
• Build and maintain long-term relationships with Shawarma vendors.
• Support the protection and growth of Shawarma Market Share (SMS) in assigned neighborhoods and Verify customer details
• Accurately document verification, complaints, and resolutions using company tools.

What We’re Looking For

• Strong communication and active listening skills.
• Ability to handle objections and solve problems effectively.
• Excellent follow-up discipline and documentation habits.
• Experience in customer service, sales support, or a similar role is an added advantage.

Tools You’ll Use:

• Phone & WhatsApp Business.
• Ticket Log Sheet (for complaints & resolutions).
• SDS Sheet (for tracking performance).

What We Offer

• Competitive base salary + performance incentives.
• Bonuses tied directly to clear, measurable targets.
• HMO, training and tools to help you succeed.
• Career growth within a fast-rising national food brand.