Shawarma Customer Service Lead (SCSL) at the Agric & Culture Company

About the Role

• We are looking for a Shawarma Customer Service Lead (SCSL) to join our growing team.
• The ideal candidate will be responsible for engaging with Shawarma vendors and customers through proactive phone and WhatsApp communication.
• You will serve as the first point of contact for welcoming new customers, verifying details, resolving complaints, and ensuring long-term customer retention.
• This role plays a critical part in protecting and expanding our Shawarma Market Share (SMS) across the neighborhood division.

Key Responsibilities

• Make daily phone calls to new and existing Shawarma customers.
• Verify customer details and take first time orders.
• Address customer complaints promptly.
• Maintain long-term relationships with Shawarma vendors.
• Support the protection and growth of Shawarma Market Share (SMS).
• Accurately log complaints, resolutions, and verification records.

What We’re Looking For

• Strong communication and active listening skills.
• Ability to handle objections and solve problems effectively.
• Excellent follow-up discipline and documentation habits.
• Experience in customer service, sales support, or a similar role is an added advantage.

Tools You’ll Use:

• Phone & WhatsApp Business.
• Ticket Log Sheet (for complaints & resolutions).
• SDS Sheet for tracking performance.

Why Join Us?

• Be part of a dynamic and growing food service organization.
• Play a vital role in driving customer satisfaction and market share growth.
• Work in a supportive team environment with opportunities to learn and grow.