Service Administrator - Fluent in Spanish (Spoken and Written) at NCDF Group Plc - Nigerian Capital Development Fund

Job Summary:

As a Service Administrator fluent in both spoken and written Spanish, you will be responsible for providing administrative support to our service department and ensuring seamless communication with Spanish-speaking clients and stakeholders. You will play a crucial role in facilitating efficient service operations and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Act as a primary point of contact for Spanish-speaking clients, addressing inquiries and providing information about services.
• Translate documents, emails, and other communications from Spanish to English and vice versa as needed.
• Assist in scheduling service appointments and coordinating technician assignments.
• Maintain accurate records of service requests, appointments, and customer interactions.
• Prepare service quotations, invoices, and reports in both English and Spanish.
• Collaborate with service technicians and other departments to ensure timely completion of service orders.
• Monitor service performance metrics and assist in identifying areas for improvement.
• Handle administrative tasks such as filing, data entry, and maintaining documentation.

Requirements:

• Bachelor’s degree in Business Administration, Communications, or a related field. (Associate degree with relevant experience may be considered)
• Proficiency in both spoken and written Spanish and English.
• Proven experience in customer service or administrative roles.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work effectively in a multicultural environment.