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  • Posted: Apr 29, 2026
    Deadline: Not specified
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  • Sidel is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products in PET, can, glass and other materials. With over 40,000 machines installed in more than 190 countries, we have nearly 170 years of proven experience, with a strong focus on the factory of tomorrow with advanced systems, line engin...
    Read more about this company

     

    Regional Product Support Engineer

    Your opportunity

    • Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine.
    • The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the customer is well supported through email, telephone, RAC, RVA and onsite.
    • At the same time, the expert will ensure proper preparation and distribution of the appropriate documentation concerning the troubleshooting of automation issues on the equipments.
    • The Automation Product Support Expert should also be able to provide basic mechanical support to our internal and external customers.

    Your Mission

    • Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on palletizer equipment.
    • Provide daily telephone & email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment.
    • Secure and manage Non-Conformity and warranty cost on the SINCRO tool.
    • Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support).
    • Apply Root Cause Analysis methodology on automation and mechanical issues on equipment, driving data collection and preventive/corrective action.
    • Report in a concise manner the issues seen on the field and requests for engineering modification to the Product Group.
    • Provide any preliminary solution to internal and external customers.
    • Secure retrofit application on the Equipment installed base concerning automation and mechanical solution.
    • Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
    • Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment.
    • Provide daily telephone & email support to internal and external customers, throughout the life of the machine
    • Secure retrofit application on the installed base
    • Secure performances of commercially released equipments and lines.

    Your Profile
    Level of Education and Language:

    • Bachelor`s Degree or equivalent
    • Good level of English
    • Local Languages spoken in the region are a plus.

    Level of Experience and Skills:

    • Minimum of 3 years with technical assistance and/or field experience
    • Electrical fundaments (safety equipment, sensors, motion, servo drivers, inverters)
    • acknowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps.
    • Knowledge of PLC platform (Siemens S7, Siemens TIA Portal is a plus, B&R, Rockwell Automation, Elau)
    • Knowledge of HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau)
    • ability to manage and satisfy customer requests:

    go to method of application »

    Regional FSE Manager

    Your opportunity

    • The role of an FSE (Field Service Engineer) Manager offers a unique opportunity to lead, develop, and inspire a team of highly skilled engineers while driving operational excellence

    Your Mission

    • First Point of Escalation: Serve as the primary point of contact for FSEs in case of any issues or challenges that arise on-site during interventions.
    • Intervention Preparation: Collaborate with the requester and the FSE to ensure all aspects of the intervention are well-prepared, including technical requirements, timing, and resource allocation.
    • Support to Planning Team: Provide the planning team with a list of FSEs suitable for specific interventions based on skillsets and availability.
    • Communicate Key Messages & Company Strategy: Act as a conduit for key messages and company strategies, ensuring that FSEs understand and align with the overall organizational goals. 
    • Salary and Compensation Review: Conduct reviews of salary and compensation packages to ensure they are competitive and in line with company policy. 
    • APA (Annual Performance Assessment): Set and monitor KPIs for FSEs, including conducting mid-year and end-of-year performance reviews to track progress and development.
    • In Case of Accident on Site: Lead the Root Cause Analysis (RCA) of any accidents occurring on-site, in collaboration with the HSE team, to identify preventive measures and ensure safety standards are upheld.
    • Leave Management: Oversee and manage FSE leave requests, ensuring that they align with workload demands and avoid operational disruptions.
    • Expenses Approval: Check and approve FSE expenses, addressing any discrepancies or deviations in collaboration with the finance team.
    • Post-Intervention Report Review: Review intervention reports to ensure completeness and accuracy of the data provided, addressing any gaps with the FSE.
    • Training Standards & Multi-Skill Development: Ensure that FSEs are continuously developing their skills, including multiskilling, to meet changing operational needs.
    • HSE Training Compliance: Ensure all FSEs are up to date with required Health, Safety, and Environmental (HSE) training and certifications. 
    • Provide Necessary Tools / PPE & Monitor with Finance: Ensure that all necessary tools and PPE are provided to FSEs for their interventions and collaborate with the finance team to monitor and manage the associated costs.
    • Recruitment: Lead recruitment efforts to identify and onboard new FSEs, ensuring they meet the technical and cultural requirements of the company. 
    • Feedback Collection & Action: Gather feedback from FSEs after interventions, addressing any concerns or issues raised to improve processes and working conditions.
    • Collaboration with Competence and Development Manager: Work closely with the Competence and Development Manager to ensure that FSEs are properly qualified and have the necessary skills for interventions.
    • Ensure FSE Occupation: Monitor the workload and ensure the optimal occupation of FSEs to meet business needs and individual career growth.

    Your Profile

    • This role requires strong leadership, communication, and organizational skills to maintain the efficient functioning of the FSE team and ensure alignment with company objectives.
    • Technical knowledge on beverage is a must.

    Method of Application

    Use the link(s) below to apply on company website.

     

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