Jobs at Sidel

Your opportunity

• Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine.
• The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the customer is well supported through email, telephone, RAC, RVA and onsite.
• At the same time, the expert will ensure proper preparation and distribution of the appropriate documentation concerning the troubleshooting of automation issues on the equipments.
• The Automation Product Support Expert should also be able to provide basic mechanical support to our internal and external customers.

Your Mission

• Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on palletizer equipment.
• Provide daily telephone & email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment.
• Secure and manage Non-Conformity and warranty cost on the SINCRO tool.
• Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support).
• Apply Root Cause Analysis methodology on automation and mechanical issues on equipment, driving data collection and preventive/corrective action.
• Report in a concise manner the issues seen on the field and requests for engineering modification to the Product Group.
• Provide any preliminary solution to internal and external customers.
• Secure retrofit application on the Equipment installed base concerning automation and mechanical solution.
• Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
• Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment.
• Provide daily telephone & email support to internal and external customers, throughout the life of the machine
• Secure retrofit application on the installed base
• Secure performances of commercially released equipments and lines.

Your Profile
Level of Education and Language:

• Bachelor`s Degree or equivalent
• Good level of English
• Local Languages spoken in the region are a plus.

Level of Experience and Skills:

• Minimum of 3 years with technical assistance and/or field experience
• Electrical fundaments (safety equipment, sensors, motion, servo drivers, inverters)
• acknowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps.
• Knowledge of PLC platform (Siemens S7, Siemens TIA Portal is a plus, B&R, Rockwell Automation, Elau)
• Knowledge of HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau)
• ability to manage and satisfy customer requests:

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Your opportunity

• The role of an FSE (Field Service Engineer) Manager offers a unique opportunity to lead, develop, and inspire a team of highly skilled engineers while driving operational excellence

Your Mission

• First Point of Escalation: Serve as the primary point of contact for FSEs in case of any issues or challenges that arise on-site during interventions.
• Intervention Preparation: Collaborate with the requester and the FSE to ensure all aspects of the intervention are well-prepared, including technical requirements, timing, and resource allocation.
• Support to Planning Team: Provide the planning team with a list of FSEs suitable for specific interventions based on skillsets and availability.
• Communicate Key Messages & Company Strategy: Act as a conduit for key messages and company strategies, ensuring that FSEs understand and align with the overall organizational goals. 
• Salary and Compensation Review: Conduct reviews of salary and compensation packages to ensure they are competitive and in line with company policy. 
• APA (Annual Performance Assessment): Set and monitor KPIs for FSEs, including conducting mid-year and end-of-year performance reviews to track progress and development.
• In Case of Accident on Site: Lead the Root Cause Analysis (RCA) of any accidents occurring on-site, in collaboration with the HSE team, to identify preventive measures and ensure safety standards are upheld.
• Leave Management: Oversee and manage FSE leave requests, ensuring that they align with workload demands and avoid operational disruptions.
• Expenses Approval: Check and approve FSE expenses, addressing any discrepancies or deviations in collaboration with the finance team.
• Post-Intervention Report Review: Review intervention reports to ensure completeness and accuracy of the data provided, addressing any gaps with the FSE.
• Training Standards & Multi-Skill Development: Ensure that FSEs are continuously developing their skills, including multiskilling, to meet changing operational needs.
• HSE Training Compliance: Ensure all FSEs are up to date with required Health, Safety, and Environmental (HSE) training and certifications. 
• Provide Necessary Tools / PPE & Monitor with Finance: Ensure that all necessary tools and PPE are provided to FSEs for their interventions and collaborate with the finance team to monitor and manage the associated costs.
• Recruitment: Lead recruitment efforts to identify and onboard new FSEs, ensuring they meet the technical and cultural requirements of the company. 
• Feedback Collection & Action: Gather feedback from FSEs after interventions, addressing any concerns or issues raised to improve processes and working conditions.
• Collaboration with Competence and Development Manager: Work closely with the Competence and Development Manager to ensure that FSEs are properly qualified and have the necessary skills for interventions.
• Ensure FSE Occupation: Monitor the workload and ensure the optimal occupation of FSEs to meet business needs and individual career growth.

Your Profile

• This role requires strong leadership, communication, and organizational skills to maintain the efficient functioning of the FSE team and ensure alignment with company objectives.
• Technical knowledge on beverage is a must.