Senior Technical Officer, Monitoring Evaluation & Learning at Family Health International

Job Purpose: 

• The Senior Monitoring, Evaluation and Learning Officer will be responsible for the design and implementation of monitoring and evaluation activities for the State Office. S/he will work with others in the country office and state offices to ensure that monitoring, evaluation and accountability activities are appropriate and meet the donor and project’s MEAL needs.

Duties and responsibilities:

• Provide technical oversight for design, development, planning, implementation of surveillance, monitoring and evaluation components.
• Support the development of quality management system and ensure that the quality of project activities adheres to SOPs by supporting the development and implementation of appropriate quality and improvement mechanisms.
• Work with the state-level staff and government counterparts to provide support and guidance on program/project MEAL activities and on donor and Government of Nigeria reporting requirements.
• Conduct routine monitoring visits to project sites and provide support to field implementation teams, including Program Managers, M&E focal points, state government M&E officers, other implementing partners and local research groups as necessary.
• Conduct structured Data Quality Assessments (DQAs) using official tools and oversee preparation of high quality DQA reports.
• Ensure that the quality of program/project activities adheres to SOPs by supporting the development and implementation of appropriate mechanisms to ensure quality.
• Assist in the development and maintenance of data capture tools and provide technical assistance and training to field staff responsible for data entry.
• On a monthly basis, analyze state-level data and provide validated data to State Office, National Office and local partners or other relevant parties; and support the use of program/project monitoring data to modify existing programs and design new programs.
• Support the correct implementation and use of M&E tools, and adherence to complete, correct and timely reporting.
• Document lessons learned and best practices in monitoring and evaluation, according to donor guidelines.
• Represent FHI 360 and makes presentations at professional meetings and conferences related to Monitoring and Evaluation.
• Remain informed of current issues regarding M&E of integrated programs in the fields by review of current literature; be alert to any implication of such research for project and program activities.
• Support implementation of project evaluation activities (including drafting ToRs, oversight of implementation of evaluations, working with sector leads to develop management responses to evaluation recommendations etc.).

Accountability:

• Work with the M&E coordinator and HQ team to develop accountability framework for the FHI 360 Humanitarian projects and ensure accountability plans are well-coordinated with project staff.
• Ensure that FHI 360 CFM system is implemented according to guidelines, tools and SoPs developed.
• Lead in setting up a functional complaint and feedback mechanism across project sites and in managing CFM data and information for all Core Competencies in FHI 360 in line with Humanitarian Accountability Framework and Core Humanitarian Standards
• Provide capacity building for staff and partners on the concept of accountability and coordinate, consolidate and document lessons learned and best practices and share with relevant stakeholders.
• Serve as primary contact for all CFM related issues within the office and with CO.
• Design and support dissemination of information related to CFM in beneficiary, host communities, and relevant partners specifically in relation to confidential complaints mechanisms i.e. complaints boxes, toll-free lines, help desk log all complaints received through complaint boxes and refer to relevant focal point for processing.
• Produce regular internal (and external) reports on complaint trends, response procedures, and relevant issues and contribute to documentation and sharing of M&E reports that facilitate evidence-based decision-making, internally as well as with partners and donors.
• Perform other duties as assigned.

Team management and capacity building:

• Provide supportive supervision to M&E teams by reviewing information across projects, to ensure that feedback and complaints are considered in programme management decisions.
• Provide regular support and technical backstopping on MEAL aspects to M&E team and regularly brief team members to receive feedback on their progress.
• Prepare and follow up work plans with each staff member under direct supervision.
• Support line manager in the development and implementation of capacity training of M&E team members.
• Ensure that project/field staff are given required MEAL training and resources to achieve their tasks in line with FHI 360 and project requirements,
• In close consultation with M&E coordinator, conduct appraisals, provide regular feedback, and participate in career management for staff under his/her responsibility.

Knowledge, skills, and attributes:

• Knowledge of humanitarian programs in North-East Nigeria specifically.
• Knowledge and experience in project-level or state/national-level monitoring and evaluation system implementation Clinical management and training experience and ability to understand full range of issues around integrated program including WASH and Nutrition.
• Knowledge of Nigerian clinical setting, including government and non-government settings.
• Sensitivity to cultural differences and understanding of the social, political and ethical issues within the communities
• Ability to work well with others and to develop and maintain compatibility among project staff, subcontractors, consultants and recipients of assistance.
• Ability to manage tight deadlines and deliver high volumes of work with minimal supervision.
• High degree of proficiency in written and spoken English and Hausa communication. Well-developed computer skills. Ability to travel within Nigeria 25% time.

Qualifications and Requirements:

• MB.BS/MD/PHD or similar degree with 3 to 5 years relevant experience in monitoring and evaluation with a sound understanding of humanitarian integrated health program delivery in resource constrained settings.
• MPH or MS/MA in relevant degree with 5 to 7 years relevant experience in monitoring and evaluation with a sound understanding of humanitarian integrated health program delivery in resource constrained settings.
• BS/BA in statistics, pharmacy, microbiology, monitoring and evaluation or in relevant degree with 7 to 9 years relevant experience in monitoring and evaluation with a sound understanding of humanitarian integrated health program delivery in resource constrained settings.
• Familiarity with Nigerian public sector health systems and NGOs and CBOs is highly desirable.