Senior Technical Advisor CQI and Client Verification at Project Hope

POSITION SUMMARY:

Project HOPE is seeking to engage a Client Verification Team Lead to support USAID THRIVE project in Nigeria.

• The purpose of the USAID THRIVE project is to reduce the impact of HIV/AIDS on orphans and vulnerable children (OVC). The project will ensure that OVC are cared for and protected by their households, communities, local and state governments, while engaging with both government and private sector stakeholders for visibility of the project.
• The Continuous Quality Improvement and Client Verification STTA reports to the Country Director and will be responsible for providing technical leadership to the USAID THRIVE-South project with emphasis on client verification, data integrity, confidentiality and Capacity building.
• In addition, He/she will lead the design, implementation, monitoring, documentation, and evaluation of the quality management activities in collaboration with the relevant government line ministries, THRIVE consortium members and the relevant government line ministries.
• The CQI/CV STTA will support the development of the OVC standards of care, the CQI tools, the quality database, and dashboards.
• He/she will be responsible for strengthening the capacity of CQI teams at state level for them to implement the CQI assessment, roots cause analysis, development of improvement plan, change management and improvement management activity implementation. The CQI/CV STTA will oversee 3 CQI Specialist and 3 Client Verification officers.

SPECIFIC RESPONSIBILITIES: 

• Meticulously examine data from various sources to ensure accuracy and completeness
• Conduct periodic internal DQAs, Identify and correct data errors and inconsistencies
• Research and verify missing information to ensure data completeness
• Build capacity of CSO in completion of requisite data collection tools for OVC case management pathways
• Conduct outreach calls and visitation to confirm beneficiary details
• Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency
• Maintain confidentiality and security of sensitive information
• Build capacity of community-based organizations for data triangulation and verification
• Build capacity of Local Government officials and Ministry of Women Affairs and Social Development in Data review and triangulation Build the capacity of technical staff and administrators on modern CQI methods including optimizing performance and quality and other relevant CQI approaches.
• Lead the development and revision of quality and performance improvement tools.
• Collaborate with the program and M&E teams to develop and implement CQI improvement plans.
• Identify quality improvement training and mentoring needs and conduct training and mentoring, as appropriate.
• Provide technical assistance in implementing national, district, and site level CQI plans.
• Provide technical guidance to partners and implementers in CQI initiatives for all stakeholders in the THRIVE-South project.
• Collaborate with the appropriate line ministries’ Quality Assurance units in the implementation of the national quality management program within Project HOPE-supported states.
• Work closely with the Knowledge Management staff to oversee the process of documenting and disseminating best practices.
• Ensure CQI methods are applied across all operating systems at facility- and community-level services.
• Represent Project HOPE, as directed, in any working group, committee, or task force addressing CQI.
• Oversee the preparation of the CQI component of THRIVE South annual and quarterly workplans at all of the states and LGAs.
• Prepare quarterly and annual reports as required, detailing the performance of the CQI program, including reports and others, as directed.
• Perform any other CQI duties, as required.

MINIMUM REQUIRED SKILLS, EDUCATION AND EXPERIENCE

• Master’s Degree in Public Health, Statistics, Social Sciences, Epidemiology, Biostatistics, Health Informatics or a health-related field is required
• Experience with development and execution of validation protocols; proficiency with computers, MS Windows, MS Word, and MS Office
• Excellent problem solving and analytical skills, and the ability to work under pressure. A degree in management information systems, economics, or finance. A strong database management background may be beneficial.
• Demonstrated experience in managing M&E systems that track performance as per the objectives of this project (e.g., OVC services, performance against each result area)
• Demonstrated computer skills in Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook and advanced skills in the use of analytical tools
• High degree of familiarity with community-based data bases such as DHIS 2 – its use, customization, and interoperability of related data management platforms.
• Demonstrated results with capacity building/training, and implementing training programs and workshops in Monitoring, Evaluation and Research;
• Demonstrated experience and understanding of PEPFAR MER Indicators, particularly OVC outcomes indicators
• Experience in USAID OVC DQA processes
• Fluency in English.

OTHER ESSENTIAL REQUIREMENTS  

Prevention of Sexual Exploitation and Abuse  

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within Project HOPE and among beneficiaries served by Project HOPE  

Compliance & Ethics  

• Promote and encourage a culture of compliance and ethics throughout Project HOPE.  
• As applicable to the position, maintain a clear understanding of Project HOPE' and donor compliance and ethics standards and adhere to those standards.  
• Conduct work with the highest level of integrity Competency  
• Strong writing and presentation skills  
• Proven capabilities in leadership  
• Strong negotiation, interpersonal and organization skills  
• Ability to read, writes, analyze and interpret, technical and non-technical in the English language 
• Ability to effectively present information and respond appropriately to questions from senior managers in the field and HQ, counterparts, senior government and rebel leaders and other related regional players Demonstrable knowledge and skills in the implementation of CQI interventions in the context of developing countries and the management of CQI data and databases.
• Strong expertise and/or education in research design and methodology and a proficiency in the use of SPSS and EpiInfo software packages.
• Ability to analyze data.
• Ability to work independently and take initiative.
• Good report writing skills.
• Capacity to design and manage result-oriented programs and to bring conceptual innovations in the technical support provided as expert.
• Demonstrated competence with PEPFAR, CDC, and/or USAID monitoring and evaluation systems and reporting requirements.
• Strong verbal and written English language skills.
• Good computer skills in Microsoft Word, Excel, and PowerPoint.