Senior Technical Advisor - Collaborating, Learning and Adapting (CLA) at Georgetown Global Health Nigeria (GGHN)

Job Overview

• The CLA STA will promote coordination, collaboration, continuous learning, and adaptive management across all project objectives and activities through support to the project teams to allow for agility and adaptability in the dynamic development context of the project.
• The role will guide CLA implementation that enhances access to, and the use, costs, quality, delivery, organization, financing, and outcomes of health care services to produce new knowledge or highlight gaps in the structure, processes, and effects of health services for individuals and populations.

Responsibilities
Provides Leadership for the CLA program:

• Leads the team to create a plan to operationalize and capacity-build CLA practice across implementing teams and partner organizations, including creating a culture of learning and systems thinking to stimulate an adaptive, iterative management approach.
• Provides technical direction and supervision to the CLA Officers

Program Implementation and Oversight:

• Leads the strategic planning and implementation of Healthcare Quality Improvement & Outcomes activities within the HIV care continuum, ensuring that these activities are implemented, sustainable, and responsive to achieving better outcomes.
• Organize assessment and review activities with project teams, government counterparts, and other stakeholders
• Utilize routine monitoring data to share during CLA sessions and inform adaptive management decisions.
• Develop and oversee the implementation of appropriate learning products to promote routine sharing and learning within the program, including consortium partners.

Capacity Building and Training:

• Build capacity of project Team, IPs, government counterparts, and other stakeholders in CLA methods, knowledge management, actionable learning, and adaptive management approaches
• Lead and support learning events such as Collaborative Learning and Adaptation (CLA) workshops at all levels to ensure to review and reflection on the evidence
• Facilitate collaborative planning sessions to finalize learning activities that address learning questions of relevance to key stakeholders
• Promote forums to facilitate collaboration, learning, and adaptation

Collaboration and Partnerships:

• Develop and maintain strong relationships with key stakeholders, including government agencies, non-governmental organizations (NGOs), community-based organizations, and international partners, towards achieving and maintaining Healthcare Quality
• Advocate for policy changes and resource allocation at the local, national, and international levels to enhance the practices of Healthcare Quality at all levels of service delivery.
• Participate in national and international forums, conferences, and working groups to share best practices, learn from others, and contribute to domestic and international CLA forums.
• Work closely with local and regional health & education authorities to ensure that the Healthcare Quality program is aligned with national health priorities and that it contributes to the broader goals of the health system.
• Support the development of national guidelines and policies related to Healthcare Quality and ensure that these guidelines are implemented effectively within the HIV care setting.

Research and Innovation:

• Lead or participate in research initiatives aimed at improving Healthcare Quality Improvement & Outcomes. This includes conducting implementation and operational research, participating in improvement initiatives, and contributing to the development of new approaches, technologies, or practices that result in better health outcomes.
• Provide one-on-one support to the project team to interpret research findings and to adapt program strategies, ensuring the use of evidence to promote performance improvement and data-based decision-making among program and technical staff.
• Pilot and scale up successful innovations, ensuring they are integrated into routine practice and accessible to all healthcare providers.
• Stay informed about the latest research and developments in the field of Healthcare Quality Improvement & Outcomes and apply this knowledge to improve program design and implementation.
• Explore opportunities to collaborate with potential research partners.

Documentation and Reporting:

• Ensure that accurate and comprehensive data is collected on all aspects of the CLA program
• Coordinate knowledge capture, sharing, and strategic learning to encourage the speed and scale of innovation across the program implementation.
• Synthesize findings from evaluations, assessments, special studies, and other sources for use in USAID portfolio reviews, project and activity designs, communications, stakeholder coordination, and reporting.
• Oversee the compilation and dissemination of information from both quantitative and qualitative data on successful and promising approaches, lessons learned, and other programmatic results.
• Prepare regular reports for internal use, as well as for donors, government agencies, and other stakeholders, highlighting program achievements, challenges, and lessons learned.
• Organize and participate in workshops, webinars, and other forums to disseminate findings and promote the adoption of successful strategies and approaches
• Perform any other duties assigned.

Education

• A university degree in medicine, pharmacy, or any Health-related field with relevant experience in managing MEL and/or research work at a program or country level. A master’s degree in public health (MPH) is an advantage.
• At least 7 years of experience leading strategic information, evaluation, or Healthcare quality improvement activities for public health programs. Prior experience with USAID USAID’s CLA framework is an advantage.
• Has completed at least 1 specialized training or publication in Continuous Quality Improvement
• Familiar with various Health programs including HIV, TB, and Malaria among others
• Demonstrated experience providing capacity-building assistance at individual and organizational levels

Qualifications:

• Strong background in monitoring, data capture, evaluation, and analysis of development programs, (those funded by USAID is an added advantage).
• Demonstrated use of key informant interviews, focus groups, and interactive tools to generate qualitative information and learn from the data
• Demonstrated experience in facilitating groups, meetings, and events (both online and in-person), resulting in collaborative decision-making, agreed-upon action items/priorities, and strong outcomes
• Must be able to support the development of small tests of change and use data to scale evidence-based improvements
• Must have sensitivity and demonstrate sound judgment, and discretion towards all population groups
• Must have the ability to apply common sense to carry out instructions.

Skills and Abilities:

• Must be organized, and be able to work independently while working within a Matrix supervision model
• Ability to read and interpret all official materials, reports, and documents in English
• Ability to develop and maintain customer relationships; influence and build credibility and trust.
• Ability to prioritize tasks in a fast-paced and changing environment
• Ability to work with other team members, flexibility, decisiveness, and personal integrity
• Must have a working knowledge of MS Word, MS Publisher MS Outlook, and MS PowerPoint

Confidentiality:

• This position has access to confidential information that includes but is not limited to, protected health information (“PHI”) of patients, and information related to GGHN’s business practices and plans.
• GGHN and its workforce are legally and ethically obligated to protect such information.
• Each GGHN employee is responsible for adhering to the laws and policies that prohibit the unauthorized disclosure of any information regarding a patient’s medical history, mental or physical condition, or treatment without the expressed authorization of the patient or the patient’s legal representative.
• All members of the GGHN Workforce are required to report any potential concerns related to PHI immediately. “Workforce” is defined as employees, volunteers, trainees, and other persons under the direct control of GGHN paid by GGHN.

Training and Certification:

• GGHN Ethics Certification, NHREC & CITI certifications completed within 1 month of the commencing role and maintained throughout the engagement with GGHN
• Certification in any Healthcare quality achieved within 3 months of commencing the role and maintained throughout the engagement with GGHN.

GGHN Values to Adhere To:

• We honor and respect every person we encounter as a valued member of the human family whose gifts and rights are protected and respected.
• We support and champion individual and organizational growth, accountability, creativity, teamwork, and commitment to quality, and the best standard of care.
• We promote and advocate for the full integration of our client’s physical and mental health with their needs as an active member of a vibrant and just community.
• We collaborate with others to develop systems, organizations, and programs that address the needs of and empower all members of our community with a preference for the most vulnerable and disadvantaged