Senior Product Designer at Chipper Cash

Job Description

• As a senior designer at a fast-growing early-stage company, you will have the opportunity to create massive impact – on the company, on the product, and, most importantly, on the lives and livelihoods of our users.
• We are a small team. You will be encouraged to engage in decision making that will establish the culture of design at Chipper Cash. There will be leadership roles available to early hires as the company continues to expand.
• Enjoy working from home? Coffee-shops? Co-working spaces? Pick any of the above! Our team is fully remote.
• We have a product team culture centered on open-communication, honest feedback, and personal responsibility. You will not be micromanaged.
• The Chipper team is truly global – on a daily basis, you might be interacting with team members in San Francisco, Los Angeles, New York City, London, Brazil, Accra, Lagos, and Nairobi.

Responsibilities
What You’ll Work On:

• Design and iterate on new & existing B2B products at Chipper – bringing together the merchant, customer and developer-facing experiences
• Work closely with a user-centered engineering team on new product launches, integrations with payment providers, Chipper's Network API (developer platform), and Chipper for Business
• Conduct competitive analyses and work with Growth Marketing and Customer Operations to determine competitive advantages for new and existing product areas
• Coordinate (and sometimes conduct your own) qualitative research to support new designs
• Run design sprints, crits and cross-company workshops – coordinating feedback between stakeholder, design and engineering teams.

Requirements
What You Should Have:

• We're looking for someone who enjoys framing tomorrow's product strategy as much as throwing together a quick prototype to address today's pain points.
• As a Senior Product Designer, you'll spend your time sketching out and validating ideas with research, conducting service design exercises, and distilling complex B2B problems into simple, elegant solutions.
• An ideal team member knows how align the needs of external business partners with the technical constraints of internal systems - and can demonstrate their expertise through their portfolio.

Our Design Principles:

• Designers sit at the intersection of Product Management, Engineering and all other stakeholders within Chipper Cash. From pairing with developers to facilitating cross-team workshops, designers help bring ideas to life.
• Designers are also responsible for incorporating Chipper's design principles into their work. A Chipper experience is:
• Above all, Enjoyable
  • Sometimes, this just means getting out of the user's way and getting them to their goal quickly and easily. Other times, what's enjoyable is a product that walks users through a challenging process in a delightful way.
• Variable, yet Consistent:
  • Chipper delivers products across a variety of markets, cultures and demographics. That means customers come to us with completely different mental models about their money, goals, and expectations. Chipper experiences may have to be adjusted to meet the needs of a market, or alternate use-case. Across these variations, a common look, feel and branding creates consistency - which, in turn, garners trust.
• Lean, yet Considered:
  • A product doesn't help anyone if it's sitting in a design file or locked in a recurring meeting. A lean design makes forward progress on a problem by focusing on shipping to end-users, instead of on polish or perfection during the design phase. What's already built should inform the next step toward a solution. Designers consider alternatives by quickly driving toward a prototype and using it to gather fast feedback from internal teams and end-users.