Senior Operations & Asset Manager, Telecom Solutions at CrossBoundary

Job Description

• CrossBoundary Energy is recruiting a full-time Senior Operations and Asset Manager (equivalent to a Regional Operations Manager or Field Services Director) to build and lead the asset management function for TESCO projects across Africa, and in particular Nigeria.
• The pool of assets in the planned portfolio consists of hybrid (renewable, battery, grid and diesel generator) power systems installed across digital infrastructure sites providing Mobile Network Operators and Tower Companies with reliable, cheap and renewable power. She/he is responsible for operating and maintaining all assets to maximise power availability and the return on investment of the Assets.
• The Operations and Asset Manager will lead the Operations and Maintenance (“O&M”) of all energy assets in the field, as well as for specific pieces of passive infrastructure at each Base Transceiver Station (“BTS”).
• The Asset Manager will also have responsibility for the security of all sites and assets, the haulage and supply of Diesel to sites, and management of the Network Operations Centre. The role will also include the structuring, growing and managing of a team in line with the growth of the portfolio.

Who You Are

• Self-starter: You don’t wait to be asked to add value. When faced with an impasse, you convene the subject-matter experts you need to find a way forward. You hold yourself personally accountable for brokering solutions where authority is unclear.
• Deliberate: You are straightforward and known for choosing the simple, robust solution where more complicated approaches would deliver the same results. Your colleagues praise you for translating complex inputs into a plan of action.
• Entrepreneurial: You want to work out how new technologies can be used to optimize our work and enable us to create robust products
• Excellence: You demonstrate and maintain the highest personal standards, continually pursuing opportunities for improvement. You are not afraid to get your hands dirty to untangle a complex issue
• Flexibility: You are comfortable with ambiguity and effective in a fast-moving and complex environment that does not have a fixed rule book. You identify opportunities where control or processes are needed, or where creative problem solving is required and take the necessary action
• Collaborative: You are eager and willing to train up colleagues, contractors and stakeholders to consistently deliver excellent work
• Curiosity: You distill the signal from the noise, and assist others to generate creative solutions by looking at problems from new perspectives.
• Authentically Cares: You are patient and skilled at developing relationships with clients, suppliers, and teammates to consistently deliver excellent outcomes
• Clear Communicator: Excellent written and verbal communication skills; crisp, clear, concise, and persuasive communicator that can connect with a broad range of audiences

Primary Responsibilities

• Responsible for leading and managing the technical and commercial performance of CBE’s operating portfolio of TESCO projects in Nigeria
• Management of O&M subcontractors and partners, ensuring work is executed on time and to the highest standards
• Responsible for meeting MTTR obligations for incident resolution, ensuring job tickets raised by the Network Operations Centre are closed within expected timelines, and to expected standards and quality
• Oversee the security of CBE and client assets, working with security companies and the client to build and execute robust security strategies and measures, under guidance from the Security Manager
• Responsible for timely delivery of fuel to sites as well as avoiding fuel theft.
• Management of subcontractor Engineering resources in the Client’s Network Operations Centres with oversight of trouble ticket resolution processes from alarm to resolution
• Ensuring that all CBE Assets are maintained in compliance with Component Warranties
• Recruiting, training, and managing a team of Field Engineers that each have responsibility for a collection of site operations
• Monitoring, forecasting and ensuring sufficient stocks of spares are held within CBE warehousing, and that MSPs have sufficient consumable inventory to conduct preventative and corrective maintenance
• Ensure compliance of all statutory and contractual requirements for all projects in the operating portfolio
• Pursue cost reduction strategies, to exploit synergies and other opportunities to reduce costs and increase margins
• Interface regularly and effectively with the operations and finance teams to continue improving on the systems and processes required to manage the operating portfolio

Qualifications

Ideal candidate will have the following skills and qualifications:

• 8+ years relevant working experience
• 5+ years work experience in managing the operations and maintenance of a large portfolio of digital infrastructure assets within a Towerco or MNO
• Process Optimisation, continual improvement, and automation experience
• Experience managing the contracts and performance of multiple subcontractors
• Experience driving operational change in complex or stressful environments
• Experience working in Nigeria
• Experience with monitoring and control systems and management of Operations Centres
• Experience building teams and controlling costs through the introduction of technology

Required skills and qualifications:

• Bachelor’s engineering degree (mechanical/electrical/electronic)
• 5+ years work experience in operations, preferably in a TowerCo or Telco
• Demonstrated familiarity with hybrid power systems and energy as a service
• Experience managing the contracts and performance of multiple subcontractors
• Bachelor’s degree in a relevant engineering field
• Demonstrated ability to independently supervise multi-stakeholder projects
• Clear effective communicator across diverse audiences