Senior IT Associate at United Nations High Commissioner for Refugees (UNHCR)

Senior IT Associate is a technical position within the UNHCR operation. Direct supervision is normally exercised by an (Assistant/Associate) IT Officer. In locations without a professional IT supervisor, the incumbent must be able to work independently due to the technical nature of the work and liaise directly with regional and HQs technical units for problem solving and consultations. Main task of the position is to ensure routine functioning of the IT system within the country operation and assist the management to improve and refine it with the technical progress.

Duties

• Undertake needs assessment on site and installations of UNHCR Telecommunications equipment considering the overall IT strategy of the region, the operational needs and the security constraints.
• Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, satellite systems) to meet the needs of operations within the AoR.
• Ensure that the equipment under area of responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
• Maintain records of the installations and repairs/replacements done and keeps the supervisor fully informed on the status of the equipment.
• Provide the office, where equipment is installed, with full information for their asset management records.
• If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement;
• Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
• Add or remove users from the Network.
• Carry out minor hardware maintenance.
• Maintain up to date inventory of all infrastructure equipment under AOR.
• Carry out missions for new installations and routine maintenance tours of telecoms equipment.
• Maintains the VSAT Network and local PABX systems in the AOR.
• Undertake coaching, and training of IT staff and users. Draft procedures and instructions to promote a better understanding of the use of the IT equipment.
• Undertake upgrading of computers (Hardware, Software) in UNHCR offices to maintain current UNHCR standards and, subsequent installation of the new software platforms.
• Liaise directly with end users to clarify analyses and resolve reported issues, delivering high standard of customer services.
• Undertake other tasks or assignments within his/her area of competence as directed by Supervisor/Head of Service.
• Decide on appropriate resolution to incidents / problems.
• Escalate issues to supervisor if incident / problem cannot be resolved within scope of responsibility.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For G7 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher