Senior Information Technology Officer at Lagos Chamber of Commerce and Industry

Description

• The Lagos Chamber of Commerce and Industry (LCCI)—the foremost Chamber of Commerce and Industry in Africa, respected globally—is seeking a resourceful, innovative, and experienced Senior IT Officer to join our dynamic team.
• This is an exceptional opportunity for a skilled professional passionate about Odoo 16 Issue Resolution (Tiers 1 & 2 Support), maintenance & optimization, and resolving technical challenges to improve ERP software adoption and efficiency across the Chamber.

General Objective / Purpose of the Role

• To ensure optimal functionality of the Odoo 16 ERP system by providing front-line and advanced user support, maintaining effective communication with external service providers, implementing system enhancements, and facilitating continuous improvement in ERP usage within the Chamber.

Key Responsibilities
Odoo 16 Issue Resolution (Tier 1 & 2 Support):

• Provide prompt and effective support for ERP-related issues across key business modules: Sales, Procurement, Inventory, Finance, Manufacturing, HR, CRM, etc.
• Troubleshoot system errors, user access challenges, configuration issues, and workflow breakdowns.
• Identify root causes and implement long-term fixes while preventing recurrences.
• Maintain a knowledge base of recurring issues, resolution strategies, and user FAQs.
• Offer ERP training and guidance to end-users to improve system adoption and productivity.

Liaison with Odoo 16 Service Providers:

• Serve as the primary contact for engaging ERP service vendors regarding system issues, upgrades, and functional improvements.
• Translate internal user needs into clear technical language for external providers.
• Monitor and track vendor performance against SLAs and escalate unresolved matters.
• Coordinate change requests, patch updates, and module implementation activities.
• Facilitate knowledge exchange between vendors and internal teams.

System Maintenance & Optimization:

• Conduct routine ERP health checks to ensure data accuracy, uptime, and system responsiveness.
• Collaborate with internal stakeholders to streamline business processes using ERP tools.
• Implement configuration changes, test updates, and manage sandbox environments.
• Enforce system security and ensure compliance with best practices in data management.

Documentation & Reporting:

• Maintain detailed logs of support tickets, issue resolutions, and technical interventions.
• Produce monthly analytics reports on ERP usage trends, problem areas, and training needs.
• Document standard procedures and configuration manuals for both IT and end users.

Job Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related fields.
• Certifications: ERP-related certifications (e.g., Odoo, SAP, Microsoft Dynamics) are highly desirable.
• Experience: Minimum of 5 years’ experience in ERP systems administration, issue resolution and IT support roles, with demonstrable knowledge of Odoo 16 architecture and its key modules.

Technical Competencies:

• Hands-on experience with Odoo 16 administration, troubleshooting, and customization
• SQL, XML, and Python basics for diagnostics or reporting
• Familiarity with Linux server environments and version control tools (e.g., Git)
• Knowledge of database management and system performance tuning

Professional Attributes & Competencies:

• Analytical Thinking: Strong root cause analysis and critical thinking for complex ERP issues
• Communication: Ability to convey technical solutions clearly to non-technical audiences
• Collaboration: Team-oriented with experience engaging cross-functional teams
• Accountability: Results-driven and committed to providing high-quality service
• Adaptability: Flexible to evolving business needs and technology environments
• Time Management: Able to prioritize tasks and work under tight deadlines
• Customer Orientation: Empathetic approach to problem solving and support delivery