Senior Growth and Collections Associate (HeliumCredit) at Helium Health

We are looking to hire a Senior Growth & Collections Associate who will be responsible for executing a growth and expansion strategy across the Nigerian market for our healthcare financing product - HeliumCredit.

Responsibilities: 

Sales & Business Development 

• Execute winning sales and business development strategies for Helium in the Private Sector in order to drive sales and boost revenue.
• Report and monitor performance against set targets. Identify and implement tactical measures to increase target sales across assigned segments of the Health Private Sector.
• Deliver proposals and presentations to new and existing customers towards creating new business opportunities to boost company revenue; present the product clearly and convincingly to stakeholders, overcome objections, and close sales.
• Work with the Marketing team and other unit members to craft winning pitches that present key selling points, features, and benefits while focusing on the customer's needs and expectations.
• Manage relationships with key stakeholders across various healthcare providers, payers, and patients in the Private Sector markets to boost business development activities.
• Work with designed guidelines and framework for capturing the customer’s requirement to ensure that the appropriate solution for the customer is consistently presented.
• Collaborate with the Service Delivery Team and clearly communicate all expectations to ensure that projects are managed to deliver on time and to specification.
• Communicate with clients to understand their requirements and needs. Address any questions or issues they may have. Track and document calls and sales; keeping an updated database and updating client records accordingly.

Collections Management

• Create and implement strategies to increase the number of successful collections on outstanding debt.
• Coordinate collections activities across all relevant income streams. Ensure service and performance levels agreed between Helium Health and the partners are met.
• Manage the collection of outstanding cash invoices and credit invoices to minimize profit loss.
• Support the development of automated processes to enable efficient collections operations, by providing timely feedback to stakeholders with documented issues and concerns, assisting with any needed development to ensure deadlines are met.
• Support integration and training of other team members by sharing knowledge regarding documentation, processes, applications, reports, and tools where appropriate.

Networking and Stakeholder Management

• Support the implementation of initiatives with key financial partners to ensure streamlined execution and approval processes for launching initiatives.
• Network and manage relationships with key stakeholders across various healthcare providers, payers, patients, and credit facilities in the Nigerian market.
• Develop and build sustainable relationships as a trusted advisor, offering professional experience in Healthtech solutions.
• Work with cross-functional teams internally (legal, finance, product, design, data) and externally (finance and bank partners) to implement and optimize initiatives.

Business Research and Analysis 

• Run reports and analyze data pertaining to revenue growth and collection activities and share with leadership as needed.
• Assist in the data gathering to assist leadership in evaluating any new requests from third-party organizations that wish to execute new or amended agreements involving changes to Revenue Sharing, Networking, or Sub-Transfer Agency agreements.
• Monitor the completion of any approved agreements including a review from legal, sending, tracking, and overseeing the execution of the agreements. Communicates agreement status to various levels of internal and external stakeholders.
• Gather information on market trends and data to aid the team’s development of growth strategies.
• Engage in the research and analysis of consumer behaviors, products, market trends, culture, etc. and use the data to provide insight to improve the attractiveness of our product to potential and current customers.

Requirements

• Minimum 4-5 years cumulative experience in credit collections and sales/account management exceeding growth targets.
• Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
• Experience in selling enterprise software; specific experience selling healthcare enterprise solutions is an added advantage.
• Resilient and result-driven, with great prospecting skills. Proven ability in developing strong relationships and partnerships with customers and relevant stakeholders.
• Ability to think creatively with an innovative mindset that is constantly looking for ways to improve things.
• Strong interpersonal skills with a collaborative and flexible work style. Willing to travel and engage with our customers at various locations.
• A very good communicator. Strong presentation, listening, written and verbal skills.
• Digitally savvy and proficient in the use of Microsoft Office and work productivity tools
• First Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, Medical or any other related field. The equivalent of the same in working experience is also acceptable.