Senior Community Manager at KloudOpp Limited

About the Role

• KloudOpp Limited is seeking a Senior Community Manager to lead the growth, engagement, and management of our global digital communities.
• This is not a standard social media or community role — the ideal candidate must be strategic, highly organized, and experienced in building, scaling, and nurturing communities across multiple platforms.
• They will act as the voice of the company, foster meaningful engagement, and implement strategies that strengthen user retention, brand loyalty, and advocacy.
• Candidates must have verifiable experience in online community management, engagement strategy, and user growth, preferably with tech, EdTech, FinTech, or global-scale digital products.

Key Responsibilities
Community Strategy & Growth:

• Define, implement, and manage community engagement strategies across platforms (Discord, Slack, LinkedIn, Telegram, social media, forums).
• Identify opportunities for user acquisition, retention, and advocacy programs.
• Collaborate with marketing, product, and support teams to align community activities with product launches, campaigns, and strategic goals.

Engagement & Support:

• Act as the primary point of contact for community members, answering queries, moderating discussions, and resolving issues.
• Foster active, positive, and inclusive interactions within the community.
• Organize and execute online events, webinars, AMAs, contests, and community challenges.

Data & Insights:

• Monitor and report on community growth, engagement metrics, and sentiment analysis.
• Use insights to refine engagement strategies, content, and campaigns.
• Conduct regular community feedback analysis to inform product and marketing decisions.

Content & Communication:

• Develop community content calendars, posts, newsletters, and announcements.
• Collaborate with content and design teams to produce high-quality, branded assets for community use.
• Maintain consistent voice and tone guidelines aligned with company values.

Leadership & Collaboration:

• Mentor junior community managers and moderators.
• Collaborate with cross-functional teams to drive integrated campaigns and engagement initiatives.
• Represent the company at industry events, panels, and online forums when needed.

Required Experience

• 10+ years in community management, online engagement, or social media management.
• Proven track record of building and managing global or highly engaged digital communities.
• Experience with community tools and platforms: Discord, Slack, Telegram, LinkedIn, Facebook Groups, Discourse, etc.
• Strong content creation, communication, and moderation skills.
• Ability to analyze community KPIs, engagement data, and user behavior trends.
• Experience collaborating with marketing, product, and support teams.
• Must pass background checks.

Preferred Qualifications:

• Experience in tech, FinTech, EdTech, or global SaaS platforms.
• Experience with community analytics and CRM tools.
• Experience hosting virtual events and webinars.
• Multilingual skills are an advantage.

Why Join KloudOpp Limited?

• Salary: N600,000 - N800,000 monthly.
• Fully Remote Work — collaborate with global teams
• Lead strategic community engagement initiatives for a growing global brand
• Opportunity to mentor, teach, and shape community practices
• Work with product, marketing, and engineering teams on live campaigns
• Career path to Community Director, Head of Community, or Senior Marketing Leadership roles.