Senior Channel Operations Specialist at PalmPay

Job Responsibilities:

• Responsible for the availability, stability, reliability, and operation of all the digital payment systems
• Monitoring, supporting, and optimizing production systems and services.
• Take responsibility for the investigation and resolution of system downtime affecting the channels and payment applications.
• Provide technical support in identifying, investigating, and resolving transaction-related issues.
• Proactively monitoring processes and potential glitches, transactions across different payment systems, investigating systems anomalies relating to payment channels and identifying areas in need of optimization.
• Ensure payment channels have a stable connection with the service providers/switching partners and provide quick responses to any channel-related issue.
• Interface with the technology and product management team to suggest and recommend new initiatives that could Improve customers' experience with using the Card payment system.
• Track issues and work with component teams for timely resolution of downtimes affecting any of the channels.
• Ability to analyze and interpret application logs and resolve identified issues.
• Digital channel applications testing.
• Taking up technical engagement with switching partners and other payment service providers for the prompt. resolution of service-related failures and to work optimizations of service.

Job Requirement:

• Minimum of a Bachelor’s degree in Computer Science, Computer Engineering, or any related field.
• At least three (5-6) years of cognate experience is required, with two years in a supervisory role.
• Technically skilled in managing and supporting various digital payment systems, especially card payment, local transfers (Interbank/Intrabank), Billers, and Value-added Services (VAS) transactions system.
• Sound knowledge of end-to-end process flow of card payment systems.
• Sound knowledge of end-to-end process flow of funds transfer payment systems.
• Intermediate knowledge of ISO 8583 messaging.
• Digital channel applications testing.
• Excellent knowledge of payment systems and VAS transactions integration.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• Advanced proficiency in problem-solving, and ability to investigate and address application issues.
• Effective use of database querying languages and tools to develop queries/reports and analyze business. Process data.
• Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel.