Hotel Manager at ECLAT HR Consulting

Responsibilities:

• Oversee the overall daily operations of the hotel to ensure smooth and efficient service delivery.
• Supervise and coordinate the activities of all hotel departments including front desk, housekeeping, restaurant, and security.
• Ensure high standards of guest service and promptly address guest complaints and concerns.
• Monitor staff performance, provide guidance, and ensure adherence to hotel policies and procedures.
•  Supervise hotel staff to maintain operational efficiency.
• Prepare operational reports and maintain accurate records of hotel activities.
• Monitor room occupancy, reservations, and service quality to maximize guest satisfaction and revenue.
• Oversee inventory management for hotel supplies and coordinate procurement when necessary.
• Ensure compliance with health, safety, and hospitality industry regulations.
• Manage budgets, control operational costs, and ensure effective resource utilization.
•  Implement strategies to improve customer experience and increase hotel patronage.

Education and Work Experience:

• Minimum of B.Sc. in Hospitality Management, Business Administration, or a related field.
• 2–4 years of experience in hotel operations or hospitality management.
• Previous experience in a supervisory or managerial role within the hospitality industry is required.
• Strong understanding of hotel management practices and guest service standards.
• Proficiency in MS Office applications and basic hotel management systems.

Required Competencies:

• Leadership and team management skills
• Strong customer service and guest relations skills
• Operational planning and organizational ability
• Problem-solving and decision-making skills
• Financial awareness and cost management
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple departments