Jobs at PalmPay

Job Summary

• Design, develop, and maintain backend systems for the Nigerian POS business, ensuring system stability, scalability, and high performance.
• Collaborate closely with the frontend development team to define API interface specifications, ensuring seamless coordination between frontend and backend.
• Participate in defining system architecture and technology choices, providing feasible technical solutions for business requirements.
• Address technical challenges in system development, ensure code quality and security, perform code reviews and optimizations.
• Coordinate with the testing team to ensure product quality, participate in system testing and troubleshooting efforts.
• Stay updated on technology trends, propose improvements and innovative suggestions, and maintain awareness of industry best practices.
• Possess detailed experience in the Nigerian POS business domain, understanding the interaction flows between institutions and channels, and familiarity with business rules and processes.
• Have expertise in standard protocols related to the POS domain, particularly ISO 8583 and other POS communication protocol standards.
• Assist in resolving critical issues, provide technical support and training, ensuring the smooth operation of the system.

Qualification

• Bachelor's degree or equivalent in Computer Science, Software Engineering, or related field.
• Minimum of 3 years of experience in backend development, with preference for those experienced in POS business development.
• Proficiency in Java programming language, familiarity with Spring Boot framework, and experience in microservices architecture is a plus.
• Experience in database design and optimization, familiarity with relational databases (such as MySQL).
• Practical experience with technologies like message queues, caching, e.g., Kafka, Redis.
• Familiarity with at least one RPC calling framework, with FeignClient being preferred, knowledge of GRPC, etc.
• Strong object-oriented programming skills, familiar with common design patterns and principles, can break down and simplify complex problems.
• Strong problem-solving skills, and ability to work in a fast-paced environment while maintaining high efficiency.
• Effective communication skills and teamwork, capable of collaborating with team members from diverse backgrounds.

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Job Responsibilities:

• Responsible for the availability, stability, reliability, and operation of all the digital payment systems
• Monitoring, supporting, and optimizing production systems and services.
• Take responsibility for the investigation and resolution of system downtime affecting the channels and payment applications.
• Provide technical support in identifying, investigating, and resolving transaction-related issues.
• Proactively monitoring processes and potential glitches, transactions across different payment systems, investigating systems anomalies relating to payment channels and identifying areas in need of optimization.
• Ensure payment channels have a stable connection with the service providers/switching partners and provide quick responses to any channel-related issue.
• Interface with the technology and product management team to suggest and recommend new initiatives that could Improve customers' experience with using the Card payment system.
• Track issues and work with component teams for timely resolution of downtimes affecting any of the channels.
• Ability to analyze and interpret application logs and resolve identified issues.
• Digital channel applications testing.
• Taking up technical engagement with switching partners and other payment service providers for the prompt. resolution of service-related failures and to work optimizations of service.

Job Requirement:

• Minimum of a Bachelor’s degree in Computer Science, Computer Engineering, or any related field.
• At least three (5-6) years of cognate experience is required, with two years in a supervisory role.
• Technically skilled in managing and supporting various digital payment systems, especially card payment, local transfers (Interbank/Intrabank), Billers, and Value-added Services (VAS) transactions system.
• Sound knowledge of end-to-end process flow of card payment systems.
• Sound knowledge of end-to-end process flow of funds transfer payment systems.
• Intermediate knowledge of ISO 8583 messaging.
• Digital channel applications testing.
• Excellent knowledge of payment systems and VAS transactions integration.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• Advanced proficiency in problem-solving, and ability to investigate and address application issues.
• Effective use of database querying languages and tools to develop queries/reports and analyze business. Process data.
• Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel.

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POSITION OVERVIEW

We are seeking a highly skilled and detail-oriented Chargeback Snr. Specialist to join our team. The Chargeback Snr. Specialist will play a critical role in ensuring the accuracy and integrity by reconciling transactions, accounts, and statements. This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.

Responsibilities

• Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
• Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
• Re-validate unsettled transaction position with reconciliation team for closure.
• Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
• Ensure timely processing and closure of claims logged against Palmpay merchants on the appropriate Dispute Management portals
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Attend to all queries from clients on dispute issues and ensure they resolve promptly
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Resolution of Customer issues
• Review and respond to mail inquiries

Requirements

• A Bachelor's Degree or its equivalent
• At least 5 years’ in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Leadership and team work skills,
• Organization and Time management skills
• Proficiency in the use of Ms office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills.
• At least 3 years’ experience in reconciliation and settlement of POS