Senior Change Manager at Leadway Assurance Company

Role Description

• We are a leading insurance organization developing next-generation line of business applications for General, Life and Health Insurance.
• As a Change Manager, you will lead the planning and execution of a multi-tenant, cloud-native insurance platform, focusing on policy, claims, reinsurance, and advanced analytics integrations, ensuring smooth adoption of the new systems, processes, and technologies.
• You will work closely with cross-functional teams to assess change impacts, develop communication strategies, and support training and stakeholder engagement.
• Your role is critical in driving user adoption and minimizing resistance to change across the organization.

Key Responsibilities

• Change Strategy Development: Design and implement change management strategies aligned with project goals and organizational culture.
• Stakeholder Engagement: Identify and manage stakeholders, ensuring their concerns are addressed and expectations managed.
• Communication Planning: Develop and deliver clear, consistent messaging to support change initiatives.
• Training & Support: Coordinate training programs and user support to ensure successful adoption of new systems.
• Impact Assessment: Conduct change impact analyses and readiness assessments.
• Monitoring & Feedback: Track adoption metrics, gather feedback, and adjust strategies as needed.
• Job Dimensions Reporting Relationships: Jobs that report to this position directly and indirectly

Direct Reports

• I.T Analyst
• Graduate Trainees

Indirect Reports

• Interns (NYSC Interns and Academic Interns)  Contract Staff
• Stakeholder Management: Key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

• I.T department
• Various functional heads within the business division
• Business & End Users across the entity

External

• Vendors

Qualifications & Work Experience

Qualifications

• Bachelor’s degree in Business Administration, Organizational Psychology, or related field.
• Certification in Change Management (e.g., PROSCI, ACMP) preferred.

Experience

• 5+ years in change management roles within large-scale transformation projects.
• Proven experience in stakeholder engagement and communication planning.
• Leadway Assurance Core Values Behaviours (ISCORE)
• Integrity Honesty, probity and uncompromised service consistently at all levels and with all stakeholders.
• Service A desire to help or meet the needs of others.
• The ability to respond to the changing needs of the customer while maintaining a high standard of quality.

Customer Focus

• Customer Focus is the willingness and ability to give priority to customers, delivering high quality services which meet their needs.
• Openness Objective, Honest and direct in communicating feelings and stance on any issue that would help advance a circumstance or issue.

Respect for Individual

• The ability to hold each and every stakeholder in high esteem, and value their input in service/product development and delivery.
• Excellence To continuously seek to provide exceptional product and service to support aspiration for life and business with high impact results.

Ideal Job competencies

• Good execution skills
• Strong interpersonal and communication skills
• Ability to manage multiple change initiatives simultaneously
• Analytical mindset with attention to detail  Proficiency in change management tools and methodologies

Behavioral Competencies

• Empathy and Emotional Intelligence
• Demonstrates a deep understanding of how change impacts individuals and teams.
• Listens actively, acknowledges concerns, and responds with compassion and clarity to build trust and reduce resistance. Problem-Solving
• Mindset Quickly identifies root causes of resistance or implementation issues.
• Applies critical thinking to develop practical, people-centered solutions that support successful change outcomes.

Team Collaboration

• Builds strong, trust-based relationships across departments.
• Works collaboratively with cross-functional teams to co-create solutions and ensure alignment throughout the change process.

Continuous Learning

• Continuously seeks feedback and reflects on outcomes to improve future change initiatives.
• Stays current with change management best practices and integrates new insights into strategies.