Senior Associate, Clinical Education at mDoc Healthcare

The Position

• In this role, you will manage the clinical and operational processes for the Diabetes and Hypertension and Wellness overall programming and be accountable for on-going implementation and process improvement and operational process improvement to ensure we deliver excellent measurable virtual and in-person care to our members.
• Ultimately you will report to the Clinical Director but in the interim you will report to the CEO.

Responsibilities
Wellness:

• You will work cross-functionally with team members across our virtual and field-based care teams, as well as product and data teams.
• Based on contextualized evidence-based research, you will refine the design and implementation of operational processes for mDoc's wellness function (virtual and in-person planning).
• Lead tests of new processes to ensure we are continually improving. To achieve this, we expect that you will coach in the first 3 months with a small cohort of members (8-10) to understand the gaps and opportunities, essentially a Gemba walk of your own.
• Design and manage core operational processes for the virtual and in person care team for Wellness (e.g., staffing and onboarding, scheduling, referrals, member engagement).
• Analyze care team performance against goals, identify interventions to improve outcomes and manage follow-through on performance improvement initiatives
• Achieve targets in terms of growth and performance for Wellness.
• Partner on building cross-functional workflows with teams across mDoc including markets, product, data, growth & implementation, clinical strategy & care model design, marketing & engagement, legal and people.

Clinical Education and Digital Health Outcomes:

• Responsible for project management (planning, administration, and execution) related to clinical tool, guidelines and protocol development and maintenance within a specified time frame.
• Responsible for the translation of evidence-based guidelines and reviews into updates to clinical messaging, clinical tools.
• Work closely with technology team particularly artificial intelligence team on developing content and guidelines to be used to facilitate tele-triaging, digital nudges and predictive analytics.
• Work closely with other project teams to support development of clinical content.
• Collects and curates relevant sources of evidence-based content, primarily from clinical practice guidelines and review articles for digital and in-person self-care support. Presents findings to content experts/work groups.
• Works with clinical lead and CEO to develop training program and assessment/quality control program for coaches and multidisciplinary team
• Manages project timeline, risks and scope, and communicates status to management and stakeholders on a consistent basis.
• Produces well-written documents with an eye to global blogs, peer=reviewed publications.
• Leads journal club program at mDoc.
• Co-manages peer reviewed publication process at mDoc.
• Designs research program at mDoc to ensure progress on achievement of excellent digital health outcomes and to facilitate mDOc being an industry leader in this space.

Requirements

• MD or MBBS required.
• Additional graduate Degree preferred e.g. MBA. MPH, MSc.
• 4 - 7 years of experience in clinical medicine.
• Telemedicine background and clinical management preferred with ability to work with remote goal teams.
• Publication track record preferred.
• Exceptional communication, presentation and organizational skills.
• Ability to conceptualize and execute on tight timelines, and juggle competing priorities.
• Comfort in working with a global team and in a startup environment.
• A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work with an entrepreneurial mindset, quickly and efficiently.
• A willingness to work super hard and problem-solve as a collective.

Application Documents

• A Resume or CV
• A Cover Letter.
• A link to your Twitter or IG handle if you have one.
• One authored publication.