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We are a Telehealth information and technology firm primarily focused on Sub-Saharan Africa. We work at the intersection of patients and service providers to improve the quality of healthcare via technology solutions designed to impact lives.
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The Position
- We are looking for a candidate who is a clinician and an excellent public speaker as well as a writer.
- You are intellectually curious and therefore will harness evidence to help drive our clinical programs while ensuring we are generating and disseminating the evidence.
- You will help to manage clinical operations, scale and quality improvement excellence and customer/member engagement.
- You will manage the clinical operations for different product and service lines and will lead a small team to deliver and surpass performance expectations. You will focus on clinical operations, impact, scale, quality improvement excellence and customer/member engagement.
- You will manage the clinical operations for the different product and service lines and will lead a small team to deliver and surpass performance expectations.
- You will work closely with the Director to refine the clinical performance dashboard in concert with the data and engineering teams, Product and Project leads and coaches which we will use routinely to track our business development, partnership success, operational excellence, clinical/quality performance, patient engagement and experience and financial achievements.
- Given we are a technology firm, you will use digital tools to track, predict our success as well as manage our members. A keen interest and openness to working with technology are critical.
- You will be responsible for ensuring smooth daily operations across the Hubs and our office and for providing medical oversight to the digital and hub staff, collaborating with our partners, and leading the development of clinical practice guidelines. This includes ensuring appropriate clinical supervision of the care team, spearheading clinical quality and performance improvement initiatives, clinical risk management, achieving hub-level and individual patient quality outcomes, and supporting clinical best practice adoption and furthering the integration of behavioural health and promotive/preventative services.
Responsibilities
You will:
- Manage programs to continuously understand and address clinical team training needs while applying the latest clinical evidence contextualized to our settings for the self-care management of chronic conditions. Maintain clinical protocols according to changes in clinical best practice.
- Support management of critical product and service lines including iteration on the strategy with full ownership of the execution model, oversight of the team and achievement of the performance results including member experience, partnerships, financial results.
- Design and develop clinical, behavioural, digital, quality training and mentoring programs grounded in evidence for the clinical, product, tech and business teams using asynchronous and synchronous approaches. These training programs will be hybrid of in-person and digital using consultants as needed.
- Manage internal clinical review meetings to ensure fidelity of clinical programming
- Work closely with the research team and external strategic partners to design evidence programs that help us better understand the impact of our innovative integrated self-care approach on our members.
- Collaborate with our product, tech, marketing and growth teams to optimize our brand. Summarize and share feedback from members with the technology team to ensure user-centred iterations in product and service delivery.
- Support business development efforts and investment opportunities and co-lead proposal development process when needed. Showcase our programs, the clinical rigour and member experience with clients and partners.
- Leverage digital tools to manage the team and ensure full adoption by clinical team members
- Harness Gemba principles to optimize the coaching process.
- Actively analyze clinical outcomes and business analytics to advise organizational priorities and decision-making pertaining to staffing, business development, and revenue growth
- Understand regulatory requirements and ensure compliance.
- Interface with external experts and clinical consultants as needed for respective products and projects
- Test different models for member engagement and experience
- Work with advisory and consultant teams to ensure the integration of behavioural science efforts into driving engagement
- Work with Clinical Operations Associate to refine and evolve hub and digital protocol for Complete Health and associated SOPs
- Oversee clinical content of social media message, ensure standardized and evidence-based, develop a program for facilitation by coaches with opportunities for feedback
- Implement an accountability and monitoring framework for all coaching, navigator staff as well as coaching rewards system.
- Facilitate mystery patient and broader quality control programs to ensure coaches are providing top-notch service that will drive member engagement and high retention.
- Monitor clinical quality dashboards.
- Work closely with the communications team to ensure optimal health education messages for members.
- Work with the Ops team to track progress and ongoing fidelity monitoring of the implementation and rollout of new processes and workflows with the care team.
- Have oversight of community-based screening and NudgeHub programs in partnership with staff.
- Contribute to a data-driven culture of real-time learning, feedback and rapid iteration
Requirements
- Medical Degree required
- MBA or Master s preferred
- 4-7 years of experience in clinical medicine and project management experience preferred.
- Data analytics and comfort with data tools is required
- Exceptional writing, communication, presentation and organizational skills.
- Ability to conceptualize and execute on tight timelines, and juggle competing priorities.
- Comfort in working with a global team and in a startup environment.
- A recognition that mDoc is an early-stage startup so we are looking for you to work with an entrepreneurial mindset, quickly, efficiently and positively.
- A willingness to work super hard and problem-solve as a collective.
Benefits
We invest in our team members so that we can collectively achieve our vision of a healthier, happier, more productive Africa. To that end, our offer includes:
- Medical insurance plan
- Annual, maternity, paternity leave options with flexible time and remote working arrangements on return
- Hybrid work arrangements
- Free access to the mDoc CompleteHealth platform including mental health, nutrition and fitness services.
- Yearly personal and professional development stipend.
- Company retreats.
- Your Resume or CV.
- A cover letter.
- Two authored publications
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The Position
- We are looking for a candidate who is a clinician and an excellent public speaker as well as a writer.
- You will manage mDoc's woman's wellness programs inclusive of mental health, reproductive and maternal health.
- You are intellectually curious and therefore will harness evidence to help drive our women's clinical programs while ensuring we are generating and disseminating the evidence.
- You will work closely with the clinical leadership to refine the women's wellness clinical performance dashboard in concert with the data and engineering teams, product and project leads and coaches which we will use routinely to track our business development, partnership success, operational excellence, clinical / quality performance, patient engagement and experience and financial achievements.
- Given we are a technology firm, you will use digital tools to track, predict our success as well as manage our members.
- A keen interest and openness to working with technology are critical. Business acumen is also critical because we are focused on demonstrating that we can drive measurable large-scale impact while providing affordable high-quality self-care virtual support.
Responsibilities
You will:
- Plan and design woman's wellness programs including reproductive and maternal programs with a lens on generating and publishing evidence, proactively defining and monitoring progress in pursuit of measurable large-scale impact.
- Oversee a large team with an 80/20 view - the right mix of the big picture and granular oversight, supporting management and clinical teams to support the needs of members.
- Be strategic and laser-focused on building and expanding relationships with public and private partners understanding that our belief at mDoc is that collaboration within and across sectors is the only way to amplify the impact we have on people's lives.
- Build capability of the team so that data analytics are front and centre of all projects and real-time data is used to foster innovation, course-correct and ensure better service to our members.
- Work with the executive team on setting the strategy for women's wellness.
- Work with the management and associate team to develop project plans that ensure targets, milestones and goals are appropriately planned and achieved, and systems that ensure optimal oversight.
- Collaborate with clinical, product, tech, marketing and growth teams to optimize our support.
- Conduct Gemba walks frequently to monitor the end-to-end progress of the programs by going out with community ambassadors, shadowing coaches virtually and at the hubs.
- Seek and lead the creation of new opportunities, including concept and proposal development.
- Drive dissemination of implementation experience in peer-reviewed publications and global/local scientific conferences.
- Ensure fidelity of clinical programming in our work.
- Work closely with the research team and external strategic partners to design evidence programs that help us better understand the impact of our innovative integrated self-care approach on our members.
- Support business development efforts and investment opportunities and co-lead proposal development process when needed.
- Leverage digital tools to manage the team and ensure full adoption by clinical team members
- Monitor clinical quality dashboards.
- Contribute to a data-driven culture of real-time learning, feedback and rapid iteration.
Requirements
- The ideal candidate is a clinician with business experience and has managed teams in the past.
- Medical Degree required.
- MBA or Master's preferred.
- Management experience required. You must have had experience managing teams, and understanding how to manage and lead.
- Data analytics and comfort with data tools are required as well as technology to lead, manage and optimize our programs.
- Ability to conceptualize and execute on tight timelines, and juggle competing priorities.
- Exceptional writing, communication, presentation and organizational skills.
- Comfort in working with a global team and in a startup environment.
- A recognition that mDoc is an early-stage startup so we are looking for you to work with an entrepreneurial mindset, quickly, efficiently and positively.
- A willingness to work super hard and problem-solve as a collective.
go to method of application »
The Position
- mDoc needs knowledgeable and dynamic problem-solvers to be part of the firm through its next stage of development.
- We are looking for a Fitness Coach who will run and supervise various fitness and health programs.
- You will assess the physical and health conditions of clients, create appropriate exercise plans, and monitor their improvement.
- You will also explain applicable safety rules and regulations (e.g. use of equipment). Ultimately, you will help our clients have fun and improve their health through exercise.
Responsibilities
- Identify the clients' fitness level and health
- Oversee completion of exercise routines
- Track clients' physical progress
- Modify exercise plans based on needs, potential injuries or health issues
- Conduct individual and group fitness training sessions
- Adopt a holistic training approach (e.g. cardiovascular exercise, strength)
- Oversee the use of fitness equipment to ensure clients exercise properly and safely
- Handle nutrition and health-related questions
- Refer to and promote fitness packages and plans
- Carry out First Aid and CPR if needed
- Follow safety and hygiene guidelines
- Monitor exercising customers and provide fitness assessment and feedback.
- Offer personal training and fitness education according to customer's health needs.
- Provide personal training and prescribe workout programs for customers.
- Develop workout programs and health promotion programs according to company standards and safe industry practices.
- Assist customers in safe exercising and proper body alignment.
- Address customer complaints and questions promptly and professionally.
Requirements
- Bachelor's Degree in Human Kinetics.
- Master's degree and professional qualification preferred.
- Personal motivation to keep fit and the ability to motivate others to do the same.
- Patience and the ability to explain things clearly.
- Understanding of lifestyle, diet and the human body.
- Awareness of safety and good working practices.
- A Resume or CV
- A 1-2 paragraph response in your email indicating why this job is compelling to you
go to method of application »
Position
- In this full-time position, you will be a part of the team cohort providing self-management support services to patients via our innovative self-management model. You will work closely with the executive team, business leaders across the company and markets and other teams.
- Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including integrity, quality, respect for our members and team members.
- Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
- You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population-level data and coming up with ideas on how to drive continued engagement and adherence.
Responsibilities
- Evaluate the dietary needs of a client by assessing their health and exercise levels, sleep and food habits etc.
- Clarify information to clients and explain the effects of nutrients on overall health condition
- Offer counselling and suggest positive alterations in nutrition to address clients' dietary restrictions
- Create full and personalized nutrition plans that promote healthy lifestyles
- Set clear objectives and provide support to clients to help them in their progress
- Conduct scientific research to expand field related knowledge such as the impacts of nutrients, the benefits of diets to body's functions etc.
- Write and publish articles to educate the public
- Make presentations on a variety of topics such as how nutrition affects performance in sports, schools etc.
- Join a clinical team to provide support to our members
- Work with members on how to lead a healthier lifestyle while taking into consideration the clinical and socio-economic context of the member.
- Conduct baseline assessments of member nutritional needs.
- Provide technical and coaching level support to providers and members while adhering to quality control practices
- Engage in and contribute to improving the skills and knowledge of health workers and people as relates to nutrition by attending and contributing to discussions during the monthly ECHO sessions.
Skills and Qualifications
We are looking for self-disciplined, flexible nutritionists or registered dieticians who are willing to join and contribute to a fast-paced entrepreneurial environment. Specific qualifications include:
- B.Sc or Advanced Degree (or equivalent)in Human Nutrition and/or Dietetics
- Currently, a Registered Dietitian with a minimum of 3-5 years of experience in nutrition programs, at the facility or public health level
- Deep knowledge of nutritional assessments, nutritional planning and clinical nutrition-related data
- Knowledge of quality improvement methodologies is desirable but not required
- Understanding of NCDs
- Empathy and patience
- Good organizational and interpersonal skills
- Strong oral and written communication skills with professionals and with patients.
- A Resume or Curriculum Vitae.
- A 1-2 paragraph response in your email indicating why this job is compelling to you.
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Job Description
- We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.
- You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities
You will:
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
- Optimizing web pages for maximum speed and scalability
- Utilizing a variety of markup languages to write web pages
- Maintaining brand consistency throughout design
Skills and Qualifications
- Deep understanding of web markup, including HTML5, CSS3
- Deep understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Strong understanding of VUEJS, ReactJS,
- Strong understanding of asynchronous request handling, partial page updates, and AJAX
- Good knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Adobe PS, Illustrator
- Deep understanding of cross-browser compatibility issues and ways to work around them.
- Strong understanding of code versioning tools, such as Bitbucket
- Excellent understanding of SEO principles and ensuring that application will adhere to them.
Application should contain:
- Their Resume or CV.
- A 1-2 paragraph response in your email indicating why this job is compelling to you.
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Job Description
- We are looking for a solid Back-End Web Developer responsible for managing the exchange of data between the server and the users.
- Your primary focus will be development of all server- side logic, definition and maintenance of the database, and ensuring high performance and responsiveness to requests from the front-end.
- You will also be responsible for integrating the front-end elements built by your coworkers into the application. A basic understanding of front-end technologies is therefore necessary as well.
Responsibilities
- Strong understanding of web markup, including HTML5, CSS3
- Integration of user-facing elements developed by a front-end developer with server-side logic
- Building reusable code and libraries for future use
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Design and implementation of data storage solutions
Requirements
- Bachelor's Degree in Computer Science (top tier bootcamp grads welcome)
Skills and Qualifications:
- Intermediate understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
- Strong understanding accessibility, security and HIPAA compliance
- User authentication and authorization between multiple systems, servers, and environments
- Ability to integrate multiple data sources and databases into one system
- Management of hosting environment, including database administration and scaling an application to support load changes
- Data migration, transformation, and scripting
- Setup and administration of backups
- Outputting data in different formats
- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
- Strong ability to create database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Expert knowledge of a back-end programming language Node JS, PHP
- Hands-on experience in Mongo DB and MySQL databases
- Proficient understanding of code versioning tools, such as Git, Bitbucket
- Proficient understanding of OWASP security principles
- Understanding of "session management" in a distributed server environment
Application should contain:
- Their Resume or CV.
- A 1-2 paragraph response in your email indicating why this job is compelling to you.
go to method of application »
Position
- This role is suitable for an entrepreneurial individual with a high propensity for laser-focused execution. You will be a key lead for clinical operations, scale, quality improvement excellence and person-centered care.
- You will oversee the clinical operations for the different product and service lines and will lead a clinical team and content team to deliver and surpass performance expectations.
- You will work closely with the co-founders, product, growth, marketing, data and engineering leads and will be responsible for refining and developing evidence-based clinical practice guidelines digitally and in-person.
- You will work with the clinical manager to ensure appropriate clinical supervision of all clinical teams as well as develop clinical risk management practices, ensuring reliable adoption of best practices, with a focus on achieving population level and individual member quality outcomes.
- You will refine the set of clinical performance dashboards in concert with the data, engineering and product teams which we use routinely to track clinical/quality performance, member engagement and experience, partnership success, and operational excellence.
- You will harness digital tools to participate in on-call clinical duties, triaging and case reviews with the clinical teams. You will manage the training, education, mentorship and performance efforts of the coaches and care team.
- Given we are a technology firm, you will use digital tools to track, predict our success as well as manage our members. A keen interest and openness to working with technology is critical.
- You will also be responsible for ensuring seamless, rewarding in person experiences as well and for providing medical oversight, collaborating with our internal and external teams to grow our brand while delivering large-scale population health outcomes.
Responsibilities
- Provides oversight for all clinical service activities including refinement of the entire package of service standards and policies (virtual and in-person)
- Supervises all internal and external clinical teams to ensure optimal person-centered care
- Develops, leads and participates in clinical education, training mentoring, assessment and review systems and process incorporates latest context-specific evidence into clinical practice guidelines
- Oversees clinical monitoring and evaluation activities
- Interfaces with members to understand opportunities for quality improvement including on-call activities
- Supports development of research practice interfacing with different external partners and manages clinical trial design, implementation and publication process
- Develops new clinical programs and innovations
- Contributes to an agile data-driven culture of real-time learning, feedback and rapid iteration.
Skills and Qualifications
- MD or MBBS required.
- Additional graduate degree preferred e.g. MBA. MPH, MSc.
- 7-10 years of experience in clinical medicine.
- Telemedicine background and clinical management preferred with ability to work with remote goal teams.
- Publication track record preferred.
- Exceptional communication, presentation and organizational skills.
- Ability to conceptualize and execute on tight timelines, and juggle competing priorities.
- Comfort in working with a global team and in a startup environment.
- A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work with an entrepreneurial mindset, quickly and efficiently.
- A willingness to work super hard and problem-solve as a collective.
Your application should contain:
- Your Resume or CV
- A cover letter
- A link to your Twitter or IG handle if you have one
- One authored publication
go to method of application »
The Position
- In this position, you will be a member of a team of product managers. You will be a key lead for operations, scale and clinical and quality improvement excellence and customer/patient engagement.
- You will oversee a suite of product and service lines and special projects (such as ECHO and MSD for Mothers) and will be in charge of refinement of our measurable goals. You will oversee a small team to deliver and surpass performance expectations.
- You will work closely with the co-founders and leadership team. You will work closely with the clinical lead to ensure the optimal performance of our digital coaching.
- You will be expected to gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
- You will also be expected to create buy-in for the product vision both internally and with key external partners.
- Given there are different tiers of the product and service lines, you will be expected to co-develop product pricing and positioning strategies as well as translate product strategy into detailed requirements and prototypes.
- You will scope and prioritize activities based on business and customer impact and work closely with data and engineering teams to deliver with quick time-to-market and optimal resources. In addition, you will drive product launches, develop and evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed , using user-centred design principles.
- You will also represent the company by visiting potential customers to test our products and existing customers to solicit feedback on our product lines.
- Given we are a technology firm, you will use digital tools to workplan, manage projects track, predict our success as well as manage our members and customers.
- Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.
go to method of application »
The Position
- In this position, you will be a part of the team cohort providing direct (virtual and in-person) self-management support services to members, who face mental health challenges via our innovative self-management model.
- Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community but there will also be a large virtual component as well.
- You will be expected to follow evidence-based guidelines for care while contextualizing to the needs of the members.
- The Health Coach will be responsible for members/ individuals and will work in collaboration with other members of a virtual team to help them meet their wellness and health needs. You will be expected to respond to them asynchronously for the most part as well as setting up brief one on one synchronous chats.
- The behavioural health coaches work with individuals and encourages them to take a lead role in their wellness by providing them with tools and support to make the right kinds of lifestyle modifications.
- Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
- You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence. We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
- You must be someone who is comfortable with technology, working in a start up environment with constant changes and supporting your groups of individuals remotely as well as in person. You must be responsive to their needs and willing to be adaptive.
The Mental Health Coach will:
- Conduct psychological assessments using existing tools.
- Provide support, lifestyle education and guidance to members virtually and in-person and addressing their queries as well as motivating them.
- Work with the operations and clinical teams to understand population level data and make adjustments to the evidence-based curriculum.
- Provide clinical support to the coaces Also work with the other coaches to support and build capability
- Community engagement and mobilization through a multitude of methods
- Work with community-based partners on shared initiatives
- Research and compile needed clinical resources.
- Support marketing and sales initiatives as subject matter expert.
- Review data constantly and provide feedback within expected time frames on improvements or support
- Be based in Lagos, working out of the mDoc office in Lekki
- Be required to use technology for a majority of the work.
Requirements
- Bachelor's Degree in psychology
- Master's degree or relevant qualification in social services or health-related field preferred (nursing/midwifery, psychology, counseling, health education, exercise science, nutrition and dietetics, etc.) preferred but not required
- Expert knowledge of motivational interviewing, reflective listening, behavior change theory, and health psychology preferred
- Minimum 3 years of experience working in health coaching, health promotion, chronic illness management or other clinical role preferred.
- Experience with cognitive behavioural therapy, mindfulness-based therapy
- Excellent verbal and written communication skills
- Ability to actively support, communicate, and teach the unique culture and values of mDoc
- Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
- Passion for improving health care experience, outcomes and costs
- Interest in reviewing and responding to patient and population health data
- Fluency in English required.
- Strong communication and "person-centred" skills.
Application must contain:
- A Resume or CV
- A 1-2 paragraph response in your email indicating why this job is compelling to you
go to method of application »
The Position
- In this position, you will be a part of the team cohort providing direct (virtual and in- person) self-management support services to members, who face challenges with chronic health needs such as diabetes and hypertension via our innovative self- management model.
- You will be associated with our first self-management "hub". Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community but there will also be a large virtual component as well.
- You will be expected to follow evidence-based guidelines for care while contextualizing to the needs of the members.
- The Health Coach will be responsible for members/ individuals and will work in collaboration with other members of a virtual team to help them meet their wellness and health needs.
- You will be expected to respond to them asynchronously for the most part as well as setting up brief one on one synchronous chats.
- The health coaches work with individuals and encourages them to take a lead role in their wellness by providing them with tools and support to make the right kinds of lifestyle modifications.
- Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
- You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence.
- We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
- You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely as well as in person.
- You must be responsive to their needs and willing to be adaptive.
Responsibilities
The Health Coach will:
- Provide support, lifestyle education and guidance to participants virtually and in-person and addressing their queries as well as motivating them.
- Work with the operations and clinical team to understand population level data and make adjustments to the evidence-based curriculum.
- Community engagement and mobilization through a multitude of methods
- Work with community-based partners on shared initiatives
- Research and compile needed clinical resources.
- Support marketing and sales initiatives as subject matter expert.
- Review data constantly and provide feedback within expected time frames on improvements or support
- Pay close attention to tracking disease markers
- Be based in Lagos
- Be required to use technology for a majority of the work
Requirements
- Health Coach Certification preferred
- Registered Nurse required
- Master's Degree or relevant qualification in Social Services or Health-related field preferred (Nursing / Midwifery, Psychology, Counseling, Health Education, Exercise Science, Nutrition and Dietetics, etc.) preferred but not required
- Minimum of 3 years of experience working in health coaching, health promotion, chronic illness management or other clinical role preferred.
- Expert knowledge of motivational interviewing, reflective listening, behavior change theory, and health psychology preferred
- Excellent verbal and written communication skills
- Ability to actively support, communicate, and teach the unique culture and values of mDoc
- Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
- Passion for improving health care experience, outcomes and costs
- Interest in reviewing and responding to patient and population health data
- Fluency in English required.
- Strong communication and "person-centered" skills
go to method of application »
Position
- In this position, you will be a part of the team cohort supporting members to enroll into the program, as well as facilitate fulfillment of their specific care needs.
- Here you will often be the first point of contact for mDoc. Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community but there will also be a large virtual component as well.
- You will be expected to follow standardized guidelines for managing incoming and outgoing communications while personalizing the support at the same time.
- Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
- Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
- You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence.
- We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness. You must be someone who is comfortable with technology.
Responsibilities
- Welcoming members to the program.
- Facilitating upload, completion of all enrollment paperwork and entering it digitally if necessary as well as moving it along in the process flow.
- Verifying medical insurance coverage and benefits for each patient.
- Scheduling appointments for consultations, tests as needed..
- Answering phone and email inquiries.
- Addressing any member complaints or concerns and escalating.
- Performing clerical work, such as filing, copying, or faxing.
- Research and compile needed clinical resources.
- Support marketing and sales initiatives as subject matter expert.
- Review data constantly and provide feedback within expected time frames on improvements or support
- Be based in Lagos
- Be required to use technology for a majority of the work.
Skills and Qualifications
- Nursing Degree required.
- Master's Degree or relevant qualification in social services or health-related field preferred (Nursing/Midwifery, Psychology, Counseling, Health Education, Exercise Science, Nutrition and Dietetics, etc.) preferred but not required
- Strong affinity for customer service.
- Excellent organizational and time-management skills.
- Excellent verbal and written communication skills
- Ability to support, communicate, and teach the unique culture and values of mDoc
- Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
- Passion for improving health care experience, outcomes and costs
- Interest in reviewing and responding to patient and population health data
- Fluency in English required.
- Strong communication and "person-centered" skills.
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Job Description
- In this role you will be responsible for the user experience (UX) and user interface (UI) design of our various digital assets.
- You will ensure that all elements of the online user experience are optimized for improved usability, usefulness, and extraordinary visual design.
- The successful candidate will evidence a passion for delivering adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology.
Responsibilities
- Investigating user experience design requirements for our suite of digital assets.
- Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
- Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
- Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
- Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
- Collaborating with the marketing team, and internal and external designers to
- Ensure the creation and delivery of tailored experiences for the digital user.
- Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
- Adhering to style standards on typography and graphic design.
Skills and Qualifications
- A Bachelor's Degree and a minimum of 2 years UI/UX design experience for digital products or services.
- A portfolio of professional UI/UX design work for both web and mobile platforms.
- Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
- A team player but can work independently too.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
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The Position
- We are seeking a highly talented and experienced technical project manager to oversee a wide variety of projects from conceptual design through implementation.
- You will have the chance to network with a plethora of audiences across technology, clinical and data as well as form a dream team of experts for each project to maximize resources and efficiency.
- If you are ready to steer high-level projects to success, we are excited to have you on our team.
Responsibilities
- Full ownership of project discovery, critical success factors, stakeholder engagement, and project execution through closure for > 3 Process Improvement projects simultaneously across the Technology Team.
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
- Organise and facilitate sprint planning, daily stand -up meetings and reviews
- Maintain process documentation
- Assist with internal and external communication
- Participate proactively in developing and maintaining team standards
- Assist the teams with making appropriate commitments through task definition
- Create and manage project plans in adherence with organization standards.
- Identify gaps in business functions and business process. Review gaps with business partners to determine solution alternatives.
- Engage stakeholders on project objectives, goals and success measures -manage expectations, escalate where needed.
- Identify and design business solutions for the project using industry standard practices.
- Draft diagrams representing project context, solution design and process flows. Partner with project stakeholders to determine appropriate solutions.
- Manage project risks and issues using experienced mitigation strategies, escalate where needed.
- Perform project oversight responsibilities for associate team resources.
- Create and maintain project management templates for the technology teams
- Other duties, as needed.
Requirements
- Degree in Engineering, Computer Science or a related field.
- 5 years project management experience in an agile software development environment
- Experience as a certified scrum master or agile coach role in an agile environment
- Thorough knowledge of successful agile techniques
- Experience using agile tools such as JIRA, Trello, User Story Map, Confluence
- Ability to conceptualize and execute on tight timelines, and juggle competing priorities.
- Ability to coach the team to reach their highest potential
- Be able to deal with multiple projects and deadlines
- Proven ability to work independently without supervision
- Must be collaborative in driving decisions
- Excellent leadership abilities and comfort in working with a global team and in a startup environment.
- Attention to detail and ability to problem-solve under pressure.
- Excellent interpersonal and communications skills.
- A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work with an entrepreneurial mindset, quickly and efficiently.
- A willingness to work super hard and problem-solve as a collective.
- JavaScript, Node.JS and cloud experience strongly preferred.
Note
- Applicants should share a link to their Twitter or IG handle if they have one and Two shareable project plan
- Only shortlisted applicants will be contacted.
- Applications without a Cover Letter will not be reviewed.
- Correspondence will only be conducted with shortlisted candidates.
- Applicants that do not hear from us within 14 days, should please consider their application unsuccessful.
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The Position
- In this role, you will manage the clinical and operational processes for the Diabetes and Hypertension and Wellness overall programming and be accountable for on-going implementation and process improvement and operational process improvement to ensure we deliver excellent measurable virtual and in-person care to our members.
- Ultimately you will report to the Clinical Director but in the interim you will report to the CEO.
Responsibilities
Wellness:
- You will work cross-functionally with team members across our virtual and field-based care teams, as well as product and data teams.
- Based on contextualized evidence-based research, you will refine the design and implementation of operational processes for mDoc's wellness function (virtual and in-person planning).
- Lead tests of new processes to ensure we are continually improving. To achieve this, we expect that you will coach in the first 3 months with a small cohort of members (8-10) to understand the gaps and opportunities, essentially a Gemba walk of your own.
- Design and manage core operational processes for the virtual and in person care team for Wellness (e.g., staffing and onboarding, scheduling, referrals, member engagement).
- Analyze care team performance against goals, identify interventions to improve outcomes and manage follow-through on performance improvement initiatives
- Achieve targets in terms of growth and performance for Wellness.
- Partner on building cross-functional workflows with teams across mDoc including markets, product, data, growth & implementation, clinical strategy & care model design, marketing & engagement, legal and people.
Clinical Education and Digital Health Outcomes:
- Responsible for project management (planning, administration, and execution) related to clinical tool, guidelines and protocol development and maintenance within a specified time frame.
- Responsible for the translation of evidence-based guidelines and reviews into updates to clinical messaging, clinical tools.
- Work closely with technology team particularly artificial intelligence team on developing content and guidelines to be used to facilitate tele-triaging, digital nudges and predictive analytics.
- Work closely with other project teams to support development of clinical content.
- Collects and curates relevant sources of evidence-based content, primarily from clinical practice guidelines and review articles for digital and in-person self-care support. Presents findings to content experts/work groups.
- Works with clinical lead and CEO to develop training program and assessment/quality control program for coaches and multidisciplinary team
- Manages project timeline, risks and scope, and communicates status to management and stakeholders on a consistent basis.
- Produces well-written documents with an eye to global blogs, peer=reviewed publications.
- Leads journal club program at mDoc.
- Co-manages peer reviewed publication process at mDoc.
- Designs research program at mDoc to ensure progress on achievement of excellent digital health outcomes and to facilitate mDOc being an industry leader in this space.
Requirements
- MD or MBBS required.
- Additional graduate Degree preferred e.g. MBA. MPH, MSc.
- 4 - 7 years of experience in clinical medicine.
- Telemedicine background and clinical management preferred with ability to work with remote goal teams.
- Publication track record preferred.
- Exceptional communication, presentation and organizational skills.
- Ability to conceptualize and execute on tight timelines, and juggle competing priorities.
- Comfort in working with a global team and in a startup environment.
- A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work with an entrepreneurial mindset, quickly and efficiently.
- A willingness to work super hard and problem-solve as a collective.
Application Documents
- A Resume or CV
- A Cover Letter.
- A link to your Twitter or IG handle if you have one.
- One authored publication.
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The position
- In this position, you will be a part of the team cohort providing direct (virtual and in-person) self-management support services to different cohorts of members. You will be expected to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country.
- Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action. You must be data-driven or willing to be data-driven.
- Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers. Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.
Job Responsbilities
The Project Associate will:
- Assist in the implementation of project activities in accordance with the work plan.
- Use Jira and other technology tools to proactively manage the team's complex plans
- Lead the daily huddles with the clinical and management team
- Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
- Collect, compile, and organise background materials, documents and other materials for meetings
- Performs reporting as needed; compiles data, and generates reports and decks as needed
- Create monthly plans for virtual training needs and plan for resource
- Initiates meetings with stakeholders and the team prepare communication to summarize discussions and action items in meetings - internal and client meetings.
- Manage logistics with external partners and stakeholders for tele-education programs and other efforts.
- Document meeting discussions and decisions into meeting minutes and follow up on post-meeting action items as designated during project meetings.
- Conduct reviews of projects for action items and recommend solutions.
- Provide general assistance to the program and project team(s) as needed.
- Distribute communications related to program and project plan activities.
- Schedule meetings for program and project plan activities.
- Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
- Collaborate and problem solves cross-functionally.
Requirements
- Bachelor's Degree with 5-7 years experience in project or operations management, business or economics
- Master’s Degree preferred
- Interest or experience in health preferred. Business background preferred and consulting experience preferred.
- Excellent problem solving, communication and "person-centred" skills
- High level of organizational management capability and prioritization as well as the ability to break the 'big picture' into stepwise different pieces.
- Proficiency in Microsoft Office applications especially Excel, PowerPoint, Microsoft word
- Ability to establish and maintain effective and healthy working relationships with co-workers, managers and clients
- The ability to perform several tasks simultaneously to meet deadlines is necessary with high attention to detail
- Demonstrates ability to work with confidential and sensitive data and experience with technology tools including Asana or Trello or Jira
Note
- Apply with:
- A Resume or Curriculum Vitae.
- A cover letter indicating why this job is compelling to you.
- If you do not send a cover letter, it will not be reviewed. We need to fill this position quickly.
- Please do not apply if you are not willing to go through a strict interviewing process that tests your understanding of our company.
- We will conduct a digital assessment of those who make it through our process.
- Only short-listed applicants will be contacted.
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The Role
- In this role, you will be responsible for the growth and operations of the tech-enabled hub. Your work will frequently be field-based, extending out to the surrounding neighbourhood and community.
- The Hubs Operations Manager (HOM) will play a vital role in operationalizing our care model in the practice setting.
- In this position, you will manage the day-to-day operations of the hubs and establish an environment in which our care model can thrive.
- You will also be responsible for the growth of the hubs and the sales that come through the hubs.
- You'll work with the Hub's clinical team to implement the self-care model and product workflows, implement a structure for ongoing measurement and improvement of hub operations and sales, and ensure compliance with policies and procedures.
- Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
Requirements
- Master's Degree preferred.
- Experience in healthcare operations and sales is a plus.
- First and foremost we are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
- You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely. You must be responsive to their needs and willing to be adaptive
- Ability to use a variety of computer systems, including practice management and electronic health record systems
- Prior experience managing staff in a health setting and working well with clinical teams
- Empathetic, patient, hard-working problem solver
- Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
- Passion for improving health care experience, outcomes and costs
- Fluency in English is required.
Method of Application
Interested and qualified candidates should send the following information below to: info@mymdoc.com using the Job Title as the subject of the email.
Application must contain:
- A Resume or Curriculum Vitae.
- A 1-2 paragraph response in your email indicating why this job is compelling to you.
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