Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 15, 2023
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit, Qatar Airways has won the confidence of the travelling...
    Read more about this company

     

    Senior Airport Services Agent

    Job Role
    Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

    Accountabilities

    • Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards.
    • Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
    • Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
    • Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
    • Ensure smooth handling of Customer service at the station.
    • Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
    • Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
    • Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
    • Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates.
    • Assists Duty Officer to handle company material and records.
    • Brief GHA on new procedures and ensure that they are implemented accurately and fully.
    • Ensure required pre and post flight administration in conducted timely, record accurately all flight activities.
    • Handle administrative issues related to monthly/quarterly reports. Ensure requests on operational service failure matters are responded to immediately with a high degree of accuracy and correctness.
    • Work with GHA and ensure all training records of their dedicated/assigned staff to QR are up to date.
    • Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits. Carry out general profiling of passengers on need basis.
    • Carry out any verification as and when required to protect revenue and image of company by referring to relevant policy and procedure.
    • Ensure utmost priority is given to all security and safety related norms laid down by company, local authorities and relevant procedure is implemented/executed through GHA staff.
    • Ensure passengers are assisted smoothly through airport facilities.
    • Perform other department duties related to his/her position as directed by the Head of the Department.

    Qualifications

    • Relevant Vocational, Tertiary or Trade qualification
    • Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
    • 3 years relevant experience
    • Proficiency in spoken and written English.
    • Ability to effectively manage mishandled baggage services, including service recovery situations with customers.

    Closing Date: 19-05-2023

    Method of Application

    Interested and qualified? Go to Qatar Airways on careers.qatarairways.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Qatar Airways Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail