Security Incident & Problem Management Specialist at TeKnowledge

Job ID: 16993
Job type: Full-time

Overview

• We're seeking a Security Incident & Problem Management Specialist to lead the end-to-end management of security incidents, from detection and reporting through to resolution and post-incident review.
• This role is critical in minimizing business impact, ensuring effective coordination across internal teams and third parties, and driving timely root cause analyses (RCA).
• The ideal candidate will have strong incident handling skills, a solid understanding of ITIL processes, and the ability to deliver actionable insights to improve future resilience.

Responsibilities

• Manage the full lifecycle of security incidents, from detection and escalation to resolution.
• Coordinate with multiple teams and third-party vendors to ensure timely resolution of incidents.
• Adhere to internal processes and SLAs for incident handling and reporting.
• Drive the timely creation and delivery of Root Cause Analysis (RCA) reports.
• Conduct post-incident reviews and ensure lessons learned are captured and implemented.
• Collaborate with stakeholders to implement process improvements and preventive measures.
• Track incident trends and provide recommendations to strengthen security posture.

Qualifications
Education & Certifications:

• 3-year IT-related degree (mandatory).
• GCIH, ECIH, and ITIL certifications (required).

Experience:

• 7–10 years of experience running incident management programs in complex enterprise environments.
• Proven ability to coordinate across multiple teams and manage third-party escalations.
• Experience producing RCA reports and facilitating post-incident review meetings.

Core Skills & Competencies:

• Strong incident handling and problem management expertise.
• Excellent coordination, communication, and stakeholder management skills.
• Ability to work under pressure and manage critical situations effectively.
• Familiarity with ITIL best practices and continuous improvement principles.
• Strong analytical skills to identify trends and recommend preventive measures.

Why You’ll Enjoy It Here 

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.