Secretary / Front Desk Officer at Titsall Global School

Job Summary

• A Secretary/ Front Desk Officer plays a crucial role in maintaining the smooth operation of a business or organization. 
• They serve as the first point of contact for visitors and clients, while also providing administrative support to the organization. 
• The Secretary / Front Desk Officer is responsible for providing administrative and clerical support to ensure the efficient operation of the office. This role involves greeting and assisting visitors, managing phone calls, handling correspondence, and performing various administrative tasks to support management and staff. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Responsibilities
Reception & Front Desk Duties:

• Greet and welcome visitors in a friendly and professional manner.
• Maintain a clean and organized reception area.
• Assist visitors with sign-in procedures and provide general information about the organization.
• Handle inquiries, take messages, and forward them to the appropriate recipient.

Administrative Support:

• Manage daily correspondence, including emails, letters, and packages.
• Organize and schedule meetings, appointments, and travel arrangements for staff.
• Maintain office supplies inventory and place orders when necessary.
• Prepare and modify documents, such as reports, memos, and emails, as directed by management.
• Assist with the preparation of presentations, spreadsheets, and other documents.

Record Keeping & Data Entry:

• Maintain and update contact lists and databases.
• Organize and manage physical and electronic files, ensuring easy access and retrieval.
• Assist in keeping records of incoming and outgoing mail.

Customer Service:

• Provide exceptional customer service to clients, ensuring their needs are met.
• Address complaints or direct them to the appropriate person for resolution.
• Coordinate and communicate effectively with internal teams to ensure seamless service delivery.

Coordination & Communication:

• Serve as a liaison between clients, visitors, and staff.
• Coordinate with building management for facility-related matters (e.g., maintenance, security).
• Assist with planning and organizing events, meetings, and conferences.

Skills and Qualifications

• High school diploma or equivalent; additional qualifications as a Secretary or Administrative Assistant are a plus. Secondary school leaving certificate, NCE/OND is sufficient.
• Proven experience in a similar role.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• ICT savvy and adept at using social media