Sales Representative at Hamilton Lloyd and Associates

Job Description

• To prioritize quality customer service above all other tasks.
• Passion about fashion.
• Motivated to ensure customers are well dressed.
• Welcome customers in a pleasant manner and maintain a polite and friendly attitude always.
• Advise, cross-sell and offer the customer suggestions on styles and combinations, according to their present needs, occasion or budget.
• Have a solid understanding of the product i.e prices, style, fabric, wash and care instructions, in order to be able to advise the customer in the best possible way.
• Be willing to attend to/resolve any customer doubt or query and offer services according to their needs; exchanges, reservations, gift vouchers etc.
• Build positive business relationships with customers and maintain their loyalty to ensure future sales.
• Coordinate sales effort with team members and promote teamwork.
• Be aware of his/her own sales performance and the store’s sales figures.
• To be familiar with sales indicators (i.e ratios, sales per hour) and actions required to improve them.
• To be conversant with the sales performance of products available e.g. best sellers, sales by family etc
• Ensure that the store is always clean and tidy.
• Check all items displayed on the shop floor are well steamed, alarmed and in good condition.
• To make sure that store furniture is continuously replenished and display garments according to the store merchandising standards.
• Possess a good knowledge of store display standards and be interested in-store merchandising
• Keep up to date on trends, fashion and the collections of other relevant brands.
• Be involved in the stock and the maintenance of perfect store inventory.
• Report any incident or issue that concerns customers or colleagues to the manager.
• Report customer feedback (comments and requests) about the product or collection to the manager.

Requirements

• Minimum of a WASC certificate and OND, HND, University graduates will receive preference.
• Friendly, helpful and outgoing personality type.
• Should be able to express themselves clearly in English when giving advice to customers.
• Should be neat and tidy, and present a pleasant appearance.
• Patient and tolerant with customers
• A good memory and good health are also important.