Jobs at Hamilton Lloyd & Associates

Job Description

• The Store Manager (preferably female) has to be result driven and be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.
• As he/she expands store traffic, he/she will be expected to handle administrative duties including report writing, and drive innovation through ideas and concepts.

Responsibilities

• Passion about Fashion!
• Dedicated to providing great customer service in the store.
• Developing the sales team through motivation and product knowledge education.
• Understand our customers and how they relate to our product.
• Training of staff.
• Tracking sales targets and reporting results as necessary.
• Overseeing the activities and performance of the sales team
• Handling any crisis in the store.
• Arrangement of the showroom in terms of merchandising.
• Handling weekly and monthly meetings with the sales team to see to the growth of the store and the company.
• Evaluate all full account/sale targets on a daily and monthly basis.
• Ensure accuracy and effectiveness of all customers' transactions.
• Monitor all customers' complaints and provide effective solutions.
• Assist staff in providing optimal service to all customers and administer all work schedules for staff.
• Manage appropriate cleanliness of the store.
• Maintain inventory of all stock files and excel files.
• Report critical issues to management such as customers feedback on a product, staff performance etc.
• Provide information on bestselling items and suggestions on how to improve sales of low selling items.

Requirements

• Minimum of an HND.
• Candidates with Bachelor’s degrees will be given preference
• 3+ years of experience working in a retail environment, ideally in a supervisory role
• Excellent interpersonal communication capabilities
• Customer service-oriented attitude
• Confidence to lead and direct a team
• Ability to stay organized and manage time effectively
• Strengths in leadership, management, team building, and problem-solving
• Capability to thrive in a fast-paced and oftentimes high-pressure environment
• Numerical and analytical knowledge to properly manage cash and financial records
• Understanding of basic business management functions
• Enthusiasm and a positive attitude
• Proven competencies ineffective communication and management
• Willingness to learn and tackle new challenges.

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Job Description

• To prioritize quality customer service above all other tasks.
• Passion about fashion.
• Motivated to ensure customers are well dressed.
• Welcome customers in a pleasant manner and maintain a polite and friendly attitude always.
• Advise, cross-sell and offer the customer suggestions on styles and combinations, according to their present needs, occasion or budget.
• Have a solid understanding of the product i.e prices, style, fabric, wash and care instructions, in order to be able to advise the customer in the best possible way.
• Be willing to attend to/resolve any customer doubt or query and offer services according to their needs; exchanges, reservations, gift vouchers etc.
• Build positive business relationships with customers and maintain their loyalty to ensure future sales.
• Coordinate sales effort with team members and promote teamwork.
• Be aware of his/her own sales performance and the store’s sales figures.
• To be familiar with sales indicators (i.e ratios, sales per hour) and actions required to improve them.
• To be conversant with the sales performance of products available e.g. best sellers, sales by family etc
• Ensure that the store is always clean and tidy.
• Check all items displayed on the shop floor are well steamed, alarmed and in good condition.
• To make sure that store furniture is continuously replenished and display garments according to the store merchandising standards.
• Possess a good knowledge of store display standards and be interested in-store merchandising
• Keep up to date on trends, fashion and the collections of other relevant brands.
• Be involved in the stock and the maintenance of perfect store inventory.
• Report any incident or issue that concerns customers or colleagues to the manager.
• Report customer feedback (comments and requests) about the product or collection to the manager.

Requirements

• Minimum of a WASC certificate and OND, HND, University graduates will receive preference.
• Friendly, helpful and outgoing personality type.
• Should be able to express themselves clearly in English when giving advice to customers.
• Should be neat and tidy, and present a pleasant appearance.
• Patient and tolerant with customers
• A good memory and good health are also important.