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  • Posted: Nov 19, 2021
    Deadline: Nov 26, 2021
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    Hamilton Lloyd and Associates is a young and innovative boutique human resources firm, which is focused on offering personalized services to organizations across a diverse range of sectors. The Hamilton Lloyd process involves a deep understanding of the client’s organizational culture, strategic objectives and needs to ensure that a tailor-made solutio...
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    Manager

    Job Description

    • The Store Manager (preferably female) has to be result driven and be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.
    • As he/she expands store traffic, he/she will be expected to handle administrative duties including report writing, and drive innovation through ideas and concepts.

    Responsibilities

    • Passion about Fashion!
    • Dedicated to providing great customer service in the store.
    • Developing the sales team through motivation and product knowledge education.
    • Understand our customers and how they relate to our product.
    • Training of staff.
    • Tracking sales targets and reporting results as necessary.
    • Overseeing the activities and performance of the sales team
    • Handling any crisis in the store.
    • Arrangement of the showroom in terms of merchandising.
    • Handling weekly and monthly meetings with the sales team to see to the growth of the store and the company.
    • Evaluate all full account/sale targets on a daily and monthly basis.
    • Ensure accuracy and effectiveness of all customers' transactions.
    • Monitor all customers' complaints and provide effective solutions.
    • Assist staff in providing optimal service to all customers and administer all work schedules for staff.
    • Manage appropriate cleanliness of the store.
    • Maintain inventory of all stock files and excel files.
    • Report critical issues to management such as customers feedback on a product, staff performance etc.
    • Provide information on bestselling items and suggestions on how to improve sales of low selling items.

    Requirements

    • Minimum of an HND.
    • Candidates with Bachelor’s degrees will be given preference
    • 3+ years of experience working in a retail environment, ideally in a supervisory role
    • Excellent interpersonal communication capabilities
    • Customer service-oriented attitude
    • Confidence to lead and direct a team
    • Ability to stay organized and manage time effectively
    • Strengths in leadership, management, team building, and problem-solving
    • Capability to thrive in a fast-paced and oftentimes high-pressure environment
    • Numerical and analytical knowledge to properly manage cash and financial records
    • Understanding of basic business management functions
    • Enthusiasm and a positive attitude
    • Proven competencies ineffective communication and management
    • Willingness to learn and tackle new challenges.

    go to method of application ยป

    Sales Representative

    Job Description

    • To prioritize quality customer service above all other tasks.
    • Passion about fashion.
    • Motivated to ensure customers are well dressed.
    • Welcome customers in a pleasant manner and maintain a polite and friendly attitude always.
    • Advise, cross-sell and offer the customer suggestions on styles and combinations, according to their present needs, occasion or budget.
    • Have a solid understanding of the product i.e prices, style, fabric, wash and care instructions, in order to be able to advise the customer in the best possible way.
    • Be willing to attend to/resolve any customer doubt or query and offer services according to their needs; exchanges, reservations, gift vouchers etc.
    • Build positive business relationships with customers and maintain their loyalty to ensure future sales.
    • Coordinate sales effort with team members and promote teamwork.
    • Be aware of his/her own sales performance and the store’s sales figures.
    • To be familiar with sales indicators (i.e ratios, sales per hour) and actions required to improve them.
    • To be conversant with the sales performance of products available e.g. best sellers, sales by family etc
    • Ensure that the store is always clean and tidy.
    • Check all items displayed on the shop floor are well steamed, alarmed and in good condition.
    • To make sure that store furniture is continuously replenished and display garments according to the store merchandising standards.
    • Possess a good knowledge of store display standards and be interested in-store merchandising
    • Keep up to date on trends, fashion and the collections of other relevant brands.
    • Be involved in the stock and the maintenance of perfect store inventory.
    • Report any incident or issue that concerns customers or colleagues to the manager.
    • Report customer feedback (comments and requests) about the product or collection to the manager.

    Requirements

    • Minimum of a WASC certificate and OND, HND, University graduates will receive preference.
    • Friendly, helpful and outgoing personality type.
    • Should be able to express themselves clearly in English when giving advice to customers.
    • Should be neat and tidy, and present a pleasant appearance.
    • Patient and tolerant with customers
    • A good memory and good health are also important.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letter to: hamiltonlloyd2020@gmail.com using the Job Title as the subject of the email.

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