Sales Operations Manager at M-KOPA

Role Summary

• The Sales Operations Manager will lead M-KOPA Nigeria's Sales Operations Center of Excellence, serving as the critical interface between Acquisition Sales, Retail, Warehouse, and Logistics Operations, as well as cross-functional teams.
• This role will enhance sales effectiveness, drive operational efficiency, and ensure seamless coordination across all commercial touchpoints. You will build on our strong foundation to create a best-in-class centralized support system that enables our growing field sales force to achieve ambitious targets while maintaining operational excellence.

What You'll Do:
Sales Operations Excellence

• Lead the Sales Operations Center of Excellence, supporting all regions through centralized systems.
• Design and implement scalable sales processes that drive efficiency across 1000+ field sales agents.
• Develop and maintain sales operational playbooks, ensuring consistency across all regions.
• Optimize territory planning, densification strategies, and expansion initiatives.
• Manage sales tools and technology adoption across the sales organization.
• Drive commission and incentive program administration with accuracy and timeliness.

Cross-Functional Coordination

• Serve as the primary interface between Acquisition Sales and Retail Operations, ensuring smooth customer handoffs.
• Coordinate with Warehouse & Logistics on stock allocation and availability for the sales teams.
• Partner with Customer Care and Retention teams on customer journey optimization.
• Collaborate with Business Management on new product launches and RTM strategies.
• Work with Finance on sales forecasting, budgeting, and P&L management.
• Align with Marketing on campaign execution and lead generation initiatives.

Sales Training & Enablement

• Oversee the Sales Training function, ensuring alignment with national and regional training needs.
• Develop comprehensive onboarding programs for new sales staff across all regions.
• Create and maintain sales enablement materials, product knowledge resources, and competitive intelligence.
• Partner with Regional Managers (RMs) and Deputy Regional Managers (DRMs) on capability-building initiatives.
• Implement continuous learning programs to enhance the sales team's effectiveness.
• Track training effectiveness and ROI through performance metrics.

Performance Management & Analytics

• Establish KPIs and performance dashboards for sales operations efficiency.
• Track and analyze sales data to identify trends, opportunities, and operational bottlenecks.
• Generate actionable insights for Senior Regional Managers and the leadership team.
• Support data-driven decision-making through regular reporting and analysis.
• Monitor sales productivity metrics and recommend process improvements.
• Ensure data integrity across all sales reporting systems.

What You'll Need

• Bachelor's degree in business administration, Operations Management, or related field.
• 5+ years of experience in sales operations, commercial operations, or sales management.
• Proven track record of leading operational transformation in sales organizations.
• Experience managing cross-functional projects and stakeholder relationships.
• Strong analytical skills with proficiency in CRM systems and data analysis tools.
• Experience in retail, telecommunications, or financial services sectors preferred.
• Knowledge of the Nigerian market and regional dynamics.
• Excellent communication and presentation skills

Key Competencies

• Ability to design and implement efficient, scalable processes.
• Connect operational improvements to business outcomes.
• Navigate complex organizational relationships effectively.
• Transform data into actionable insights.
• Drive adoption of new processes and systems.
• Influence and coordinate across departments.
• Identify root causes and implement sustainable solutions.
• Knowledge of the Nigerian market and regional dynamics.
• Adapt quickly to changing business priorities and market conditions