Sales Officer (Sanitary & Bathroom Wares) at Blakskill Limited

Industry: Lifestyle Solutions

Budget: NGN 250,000 - NGN 350,000 Monthly

Job Description (Summary)

As a Sales Consultant (Officer), you will play a key role in increasing sales revenue by networking with potential clients, managing customer accounts, and negotiating trading terms. You will work closely with internal teams and external stakeholders to ensure a seamless customer experience and business growth.

Sales and Client Management:

• Network and partner with building construction companies and other prospective clients to create sales opportunities.
• Negotiate and close sales deals to contribute to the achievement of team and departmental targets.
• Prepare proposals and quotations for total bathroom solutions, collaborating with the technical team on installation proposals.
• Manage customer/client accounts, ensuring knowledge of key account status and following up on outstanding invoices.
• Ensure clients receive professional and high-quality service to increase satisfaction and retention.
• Address and escalate customer complaints as necessary.
• Establish, develop, and maintain relationships with current and prospective customers to generate new business opportunities.
• Oversee selling activities with key customers, ensuring alignment with business objectives.
• Negotiate trading terms with customers to meet volume and pricing goals.
• Address major customer complaints and complex claims to ensure resolution.
• Ensure timely delivery of reports on customer needs, problems, competitive activities, and market opportunities.

Marketing:

• Develop strategies and action plans to improve short- and long-term sales profitability.
• Identify and penetrate new profitable markets to drive revenue growth.
• Participate in marketing events such as trade shows, seminars, and telemarketing activities.
• Communicate new product and service opportunities and special developments to relevant company staff.
• Create and manage customer value plans for existing customers to highlight profile, share, and value opportunities.
• Build and maintain relationships with key stakeholders such as specifiers, plumbers, and installers to enhance business alliances.

Supply Management:

• Coordinate supply logistics with the technical team to ensure seamless order fulfillment and customer satisfaction.

Stakeholder and Client Relationship Management:

• Maintain professional relationships with internal departments such as Logistics, Sales, and Technical teams to ensure smooth operations.
• Ensure effective communication between the sales unit and other departments to optimize sales performance and service delivery.

Required Competencies

Required Qualifications & Experience

• Minimum of 3-5 years of relevant experience in sales, preferably in a high-end sales environment.
• Bachelor's Degree (B.Sc) in any discipline.
• Proven track record of meeting and exceeding sales targets.
• Strong client management and negotiation skills.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
• Experience with ERPs and CRM systems is an added advantage.
• Excellent interpersonal and communication skills.