Sales Manager (Luxury Retail Industry) at Kloverharris Limited

We are looking to hire a Sales Manager who embodies confidence, professionalism, and a strong passion for luxury retail to lead sales operations and drive revenue growth.

Primary Responsibilities:

• Achieve and exceed goals through sales strategies, clientelling, sourcing new clients and maintaining and building productive long-term relationships with existing clients.
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff.
• Stay current with market competition, industry, watch trends and client shopping behaviors.
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business.
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors. Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
• Foster a boutique environment that delivers renowned and authentic service to create a luxury client experience
• Performance management of sales executive, providing feedback and development opportunities
• Maintaining visual merchandising to company standards
• To revive all major dormant accounts into active buying customers.
• To resuscitate past corporate accounts, government business and sign-up new clients
• To sell all product category of brands carried by the company in volume for entry level, mid-range and high-end watches
• Completion of all training requirements from our brands through E learning and other sources
• Ensuring all team members adhere to the company dress code standards at all time.

Skills Required:

• Strategic business Unit orientation and alignment
• Executing with sense of urgency
• Measuring and improving performance
• Communicating and collaborating to win
• Emotional Intelligence, interpersonal skills
• Integrated Analytics & Client Insight
• Product Knowledge
• Strategic Planning: Customer Delight
• Excellence In Execution
• Client Segmentation & Prioritization & Account Management
• Client Management
• Professional Selling & Negotiation & Closing

Experience & Qualifications:

• Bachelor’s Degree in any discipline (candidates with international degrees are encouraged to apply).
• Preferably 15 years’ work experience in sales with 6 - 8 years in managerial level.
• Current knowledge of watch trends and competition in the marketplace.
• Ability to communicate effectively with clients and team (both oral and written).
• Numerate with ability to understand and analyze sales performance.
• Leading, mentoring and coaching of high performing sales teams.
• Retail management experience ideally within a luxury environment.
• Jewelry or timepiece product knowledge.
• Advanced selling skills and negotiation skills.
• Proven track record of sales achievements.
• Proven record of inspiring and motivating teams.
• Masters’ degree in any discipline will be an added advantage.
• Past experience working in investment banking, assets management, affluent/private banking,luxury real estate.
• Experience in dealing with High-Net-Worth Individuals (HNIs) and Ultra High Net Worth Individuals (Ultra HNIs).
• Proven track record of transacting in high volumes and closing high-value portfolios and deals.

Key Result Areas/Key Focus Areas

• Develop initiatives to increase boutique sales,
• Manage the achievement of business objectives, by utilising a top client retention strategy to retain and grow customer base,
• Ensure role play, product knowledge sharing sessions and weekly customer service training.
• Reactivate Dormant Accounts,
• Customer Data Base Management,
• Sell into all channels Business to Business (B2B), Business to Government(B2G) and Business to Consumer (B2C),
• Delivering timely & accurate monthly reports with insights on data,
• Ensure the Visual Merchandising is in line with global rules.