Sales Manager, Agency Banking at Ecobank Nigeria

Job Description

The Sales Manager for Agency Banking supports Business Head, Consumer Banking in driving key retail alliances and partnerships to grow our distribution network through Agency Banking in the region of deployment. This role coordinates direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values. This role also supports increased adoption of our digital channels all through the customer journey/ lifecycle.

This position is responsible for leadership, strategy execution, products and services development, revenue generation, efficiency improvement and overall business process management as it affects Agency Banking within the region of deployment.

As part of the new Ecobank strategy to position Agency Banking and Merchant Services as the primary cost-effective model for clients interaction, the Sales Manager for Agency Banking is expected toplay a critical role to:

• Build and improve the positioning ofthe agency channels as a core of our physical distribution to drive CASA and business revenues
• Develop andoptimize the Agency Channels operating model in line with market and growth opportunities
• Acquire and manage quality agents, merchants and customers on the Ecobank payment platform, based on standard documentation from the potential client in line with regulatory requirement.
• Identify and examine business needs of clients and determine timely and effective solutions to business functions and process management of the framework for nationwide agency network monitoring
• Entrench a unique customer experience on agency channels for consumer customers
• Have oversight over the technology applications that drive agency banking operations
• Optimize opportunities to positively disrupt the status quo in the marketplace
• Position agency banking as the core driver for clients onboarding, fulfilment, servicing and relationship management