Sales Coordinator / Lead at Kloverharris Limited

Role Summary

• We are seeking a results-driven and commercially minded Sales Lead to drive revenue growth, strengthen client relationships, and oversee sales operations within the hospitality business. The ideal candidate will combine strong business development capability with effective team leadership and outlet management to improve profitability, customer experience, and operational performance.

Key Responsibilities

Business Development & Sales

• Identify and secure new business opportunities, corporate partnerships, and high-value clients.
• Drive sales across hospitality services including rooms, events, food, and beverage outlets.
• Develop and implement sales strategies to achieve revenue and growth targets.
• Monitor market trends, competitor activities, and customer preferences to improve market positioning.

Team Leadership & People Management

• Lead, supervise, and motivate sales and outlet teams to achieve performance goals.
• Conduct staff scheduling, performance monitoring, coaching, and training.
• Foster a customer-focused and high-performance work culture.
• Ensure effective communication and collaboration across departments.

Outlet & Operational Management

• Oversee daily outlet operations to ensure service excellence and operational efficiency.
• Monitor inventory usage, sales performance, and cost control measures.
• Ensure compliance with operational standards, hygiene, and customer service procedures.
• Resolve customer complaints and maintain high guest satisfaction levels.

Reporting & Performance Management

• Prepare sales reports, forecasts, and operational updates for management review.
• Track KPIs, revenue performance, and outlet profitability.
• Support management in implementing growth and improvement initiatives.

Qualifications & Competencies

• Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or related field.
• Minimum of 3–5 years’ experience in hospitality sales, restaurant management, or related roles.
• Strong leadership, negotiation, and relationship management skills.
• Proven ability to drive revenue growth and manage teams effectively.
• Good understanding of hospitality operations and customer service standards.
• Proficient in Microsoft Office and POS/CRM systems.
• Results-oriented, proactive, and able to thrive in a fast-paced environment