Sales / Client Relationship Officer at Gemona West Design Studio

Location: Lekki, Lagos

Job Responsiblitites

• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, clients and senior management) to address customers’ needs.
• Building long term relationships with Key clients
• Addressing clients concerns and complaints
• Creating sales plans to generate revenue
• Any other duties as assigned

Job Competency and Requirements

• B.Sc / BA in Business Administration, Marketing, or a related field.
• 3 - 5 years of practical experience.
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Technical understanding of the design and its administrative Management Skills
• Experience tracking relevant KPIs (e.g., customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Strong interpersonal skills
• A can-do attitude is required
• Ability to meet up with deadlines
• Applicant should reside around Lekki-Ajah Environs
• Have an ownership mentality throughout a project lifetime.